Headset not working with wireless xbox one controller

Turn off and disconnect all controllers from the Xbox 360 and disconnect the wireless headsets from the controllers.

Connect the wireless headset to the Xbox 360 using the USB cable. Turn on the wireless headset.

Sync the headset to quadrant 1 by pressing the "Connect" button on the on the Xbox 360. Then press the "Connect" button on the wireless headset for two seconds. Do not continue to press the "Connect" button on the wireless headset, as this will change the
quadrant to which it is connected. If the headset now works without the controllers attached, the problem must be with one of your controllers. If the headset still does not work, then the problem is with the headset.

According to the user manual of the G935 headset, you connect the headset to the Xbox One controller via the headphone jack cable.

For wireless operation, the G935 uses the USB adapter that only works on PC. So on the console, you have the wireless connection between console and controller. But from controller to headset, you have a wired connection to the headset.

The wireless USB adapter that connects the headset to the PC doesn't work on the Xbox One.

The Xbox One console, does not support Bluetooth, hence why the headsets do not work on their consoles. You either use a wireless headset, this uses the Xbox wireless technology to connect to the Xbox or connect a wired headset to the 3.5mm headphone jack
that is in the bottom of the controller.

Here is how I understand the whole headset compatability works (maybe someone can correct me if I am wrong):

GAME AUDIO

If your headset gets the game audio via a box linked to your gaming machine via optic audio out - this audio will continue to work as designed, as the xbox One has optic out as well.

CHAT AUDIO

If your headset gets the chat audio via a direct bluetooth wireless link to the xbox360 machine - then this headset will not work with chat audio on the xbox One.

If your headset gets the chat audio wireless via a bluetooth puck that plugs into the 360 controller (not a direct wireless link to the gaming machine) -then this may work with the xbox One depending on how the forthcoming adapter works with next gen controllers.

If your headset gets the chat audio via a cable directly connected to your xbox360 controller - then this may work on the xbox One depending on how the upcoming adapter works with the xbox One controller.

Hi there Sylvie,

Thanks for reaching out. I'm sorry to hear about the issue with the headset. I recommend trying the following troubleshooting article for further information regarding the usage of 3rd party headsets with the Xbox One and its controller: Xbox
One controller and headset compatibility.

Normally, if you're able to determine that the headset works with alternate devices, but not with your controller, it would be best to troubleshoot the controller itself, as there may be an issue concerning the headphone jack. The

Xbox One Wireless Controller Solution should help you in determining if its the controller or the headset at fault.

Try this and let us know the results.