headset not working on Xbox one controller, need help

Hi ThomasBoghossian,

I would recommend trying a pair of regular headphones with the controllers currently owned that do not work with the headset. If they work with the headphones, it could be an issue with the headset jack and xbox controller port not working together anymore.
It could be due to an update or compatibility issue.

If the headphones do not work with the controller then the controller needs to be replaced. If it is a first party controller, please contact support at

Contact Us to see if they are able to repair the controller(s).

Here is a link for troubleshooting headsets:
Xbox One Chat Headset troubleshooting

I hope this helps ^‿^

Hey there
Henry,

Thanks for reaching out. I'm sorry to hear about the issue with a headset on Xbox.



I recommend taking a look at the following troubleshooting articles:

• Connecting
  a compatible headset to Xbox One
  
• Xbox
  One controller and headset compatibility
  

If the problem persists:

• Try another headset using the Xbox One Stereo Headset Adapter.

• Try your Xbox One Stereo Headset with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced.

• Try your Headset on another controller, if you can. If the headset works on the second controller, try
  updating the first controlleragain.
  If that fails, the controller will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center.

Hope this helps.

Hey there,

Thanks for reaching out. I'm sorry to hear about the issue with the headsets mic.

I recommend taking a look at the following troubleshooting articles:

• Connecting
  a compatible headset to Xbox One
  
• Xbox
  One controller and headset compatibility
  

If the problem persists:

• Try your Xbox One Stereo Headset with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced.
• Try your Headset on another controller, if you can. If the headset works on the second controller, try
  updating the first controlleragain.
  If that fails, the controller will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center.

Hope this helps.

Hey there AMSteen,

Thanks for reaching out. I'm sorry to hear about the issue with the headsets mic.

I recommend taking a look at the following troubleshooting articles:

• Connecting a compatible headset to Xbox One
• Xbox One controller and headset compatibility

If the problem persists:

• Try your Xbox One Stereo Headset with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced.
• Try your Headset on another controller, if you can. If the headset works on the second controller, try
  updating the first controller again.
  If that fails, the controller will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center.

Hope this helps.

Hi there Tazzie,

Thanks for the reply. I'm sorry to hear about the issue with a headset and sound. To help clarify, are you seeing a mute icon on your homepage when the headset is connected?

I recommend to try this:

• Try your Xbox One Stereo Headset with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center.
• Try your Stereo Headset and Stereo Headset Adapter on another controller, if you can.
  
• If the headset works on the second controller, try
  updating the first controlleragain.
  
• If that fails, the controller will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center.

Hope this helps.