headset not working on xbox on controller

Will need some more info, what is the make and model of the headset

Has this worked the past.

Does the headset portion work correctly, in other words do you just have an issue with the mic.

Can you try another controller, or better yet try using the headset on a friends xbox or take it to gamestop

If the headset works on another controller then it may be an issue with the controller or console, if this headset does not work with another controller, then it may be an issue with the headset.

Not all headsets are supported with the xbox

Nothing to do with controller or headset set it’s the Xbox I tried the headset and controller on a different Xbox and they work fine

there are 2 places to check for the Headset volume settings.

there is a Chat Mixer which sets up the mix of game and chat volume balance and there are the audio settings.

do both headsets work on the Xbox that 1 works on?

if they do, pair the controller from the Xbox they don't work on with the Xbox they do work on and see if both headsets work on that controller.

if they do try both controllers and headsets on the Xbox they weren't working on.

if they don't then it should help narrow it down to the Xbox, 1 of the controllers or 1 of the headsets.

you may have to get a Headset Adapter https://beta.support.xbox.com/help/hardware-network/accessories/stereo-headset-set-up-troubleshoot
or see if you can get a repair/replacement on the faulty item.

Are you using a third party controller? If not, you may require a headset adapter (as stated above). Xbox controllers have a unique input jack size that work with Xbox headsets or require an adapter to work with third party headsets.

Turn off and disconnect all controllers from the Xbox 360 and disconnect the wireless headsets from the controllers.

Connect the wireless headset to the Xbox 360 using the USB cable. Turn on the wireless headset.

Sync the headset to quadrant 1 by pressing the "Connect" button on the on the Xbox 360. Then press the "Connect" button on the wireless headset for two seconds. Do not continue to press the "Connect" button on the wireless headset, as this will change the
quadrant to which it is connected. If the headset now works without the controllers attached, the problem must be with one of your controllers. If the headset still does not work, then the problem is with the headset.