Headset not working correctly.

So I have 2 xbox one headsets (official) that both work fine in one controller not another controller.

I thought for weeks that my son did something to it and it was a bad port.

So I tried it again today and found that it works under one condition.

The condition is the controller needs to be turn off and back on. Once the xbox recognizes the controller being connected again, the headset works flawlessly. BUT once you disconnect the headset and reconnect it will not work and requires the above hokey
work around.

The xbox indicates there are no updates for the controller. I purchased the xbox one s and an extra controller from the same retailer little less than a year ago.

Any thoughts as to what the issue might be? I was thinking bad port, but the headset works fine once the controller is powercycled. I even moved the 3.5mm male around in the female connector a bit to see if it would stop functioning when working and it does
not.

:)

 

Headset microphone not working correctly

So during Christmas I got myself a new headset. The Afterglow AG 9 a Bluetooth headset. I thought this was amazing. Up until recently it was amazing now not so much. See it came with a two ways to work itself by Bluetooth or by cord. Lately when I turn on
the Bluetooth the mic doesn't work I can hear perfectly fine but no one one can hear me unless my mic is in my mouth (literally) and even then they can barely hear me. The bigger problem is that when I plug in the cord everything is perfectly fine. I'm ok
with having to use the cord now it's just I'd like to know what the Bluetooth is no longer working. If anyone could help that'd be wonderful.

 

Headset microphone not working correctly

Hey there, Striped!

I'm sorry to see any issues with your Afterglow headset! Unfortunately, we do not support Bluetooth headsets with the Xbox One, and on the Xbox 360 only the official Xbox 360 Bluetooth headset is supported. While these headsets could work, we are unable
to support any issues that users may run into with them due to it not being a feature that is officially implemented.

Because this is a third-party device, you will need to work with
PDP to determine if there's an issue with your headset. I appreciate your understanding!

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

 

Hmm weird, sounds like there could be a fault with the controller. Do you get the same results in a different controller?

 

Hello Rockridge007!

So yeah, if it is localized to one controller, then more than likely the controller needs to be replaced.

You can go to
https://support.microsoft.com/devices to create a repair for your controller if you'd like.

Let us know if that helps with your issue

Thanks