Headset not playing game sounds. Only chat works.

BlusterJet · Mar 13, 2018

For anyone only hearing chat and not the game on their one earpiece headset just go to settings and make your sound mono not stereo. I just did it and fixed my headset.

:)

BigMac65 · Mar 13, 2018

Help

My headset was working for both game sound and party chat now not working for game sound and only shows settings for party chat

AdrienVion · Mar 13, 2018

Headset and Group Chat

Hi,

I have an issue : when I join a group out of the game (via the multiplayer « find group » feature) the group chat / voices are on both the TV and the chat headset instead of being on the headset only

I would like to have the Game sound on the TV and the voice / group chat on the chat headset that I plug to my controller only ? How can I set it up.

Also - it works well when I am not in a group : if I just join the team chat - this works perfectly : game sound on TV and voices on chat headset.

The issue is only when I am invited in a friend group on Xbox live and then we join the game together

Anyone can help ?

Mister Taurus · Mar 14, 2018

Hi BlusterJet,

We appreciate your reaching out to us. We also want to recommend using
the support page for headset issues. It's got a few tips that are useful for these types of issues.

Mister Taurus

Hi BlusterJet,

We appreciate your reaching out to us. We also want to recommend using
the support page for headset issues. It's got a few tips that are useful for these types of issues.

XBF John

Thank you. And to be clear so that I can make sure I am understanding correctly, the behavior you're expecting is that when plugging in a mono headset it is for not just chat but to pass game and chat audio to the headset? or is the mono headset only meant to pass chat while the surround sound system continues to cast game and console audio and is switching the TV/Surround sound audio from its settings? Thus when unplugging the surround sound system works as intended but does not work as intended when a mono headset is plugged in.

With the sony headset are you trying to pass all sound through the headset? or through the headset and the surround sound system?

Thanks,

John

Norrissa

The chat headset (one ear piece) allows for game chat only but the stereo headset (two ear pieces) allow for both game sound and game chat.

ArminatorX

As the page that XBF Javier R linked to explains, the console can't know if you use the headset for chat only or for game sound as well, and will not mute the TV sound output.

If you don't get game audio from your headset, but chat sound is working, then go to the settings, and under "Display & Sound" enable game sound through your headphone.

Unless you have bought the Dolby Atmos for Headphones app (and not only the free trial app), you should use Stereo or Windows Sonic to get game sound from your headphones.

If neither game sound nor chat sound is coming from the headset, try the headset on a different controller, or try different headphones on your controller (e.g. earplugs that came with your smartphone or something like that).

Błażej Świtalski

I have some news.

Namely the mini jack port is just broken so that's the problem. The friend's pad works also the headset adapter.

But headset adapter works only on voice chat group also on skype but what do I have to do to hear also the sound from the game ?

I mean I would like the sound from the chat and the game to go directly to the headset, is there any possibility to do that?

If not, I will file a complaint.

Headset not playing game sounds. Only chat works.