HEADSET MUTE / XBOX ONE

Hi Wayne!

Thanks for reaching out to us with this issue. Since you've tested out the headset on other devices and it appears to be functional, then you may wish to try out the headset on a different controller if you haven't already. Whenever the headset is plugged
into a controller, you should see a headset symbol where you are seeing a muted mic symbol. You'll definitely want to check the OneGuide by pressing the Xbox button on your controller while the headset is plugged in, then scroll to the right of the guide to
the Gear symbol for settings, then choose Audio settings and ensure that the mute is not engaged.

If mute is not engaged on the Audio settings, then double check that the mic is not muted on the headset itself (assuming your headset has an audio switch). Should it not be muted. either via the console or the headset itself, then you'll want to ensure
that this is not true on a different controller. Reason being is that it is possibly the headset jack itself that isn't recognizing headset and causing the muted mic symbol. I'm listing out some helpful articles below that contain troubleshooting steps that
you can take to determine what may be happening:

• Xbox One Chat Headset troubleshooting
• Update your Xbox One Controller

Give these a try and let us know the results!

I hope that this helps out!

• Make sure the headset is not muted. To do this, check the mute button on the headset controls. (For a headset, the mute button is on the left side of the connector that is plugged into the expansion port of the controller. For a 3.5-mm chat headset, the
  mute button is a slider button on the front of the audio controls that are in the middle of the headset cable.)

• Increase the audio. If you're using a headset plugged into the 3.5-mm port, go to Settings, choose Devices & accessories, and then select your controller and adjust your audio options.
• Try using a different controller or headset to check for a hardware malfunction.
• Update your controller to make sure you have the latest software. See Attach an Xbox One Chat Headset to an Xbox One Wireless Controller.

Yeah, I'm pretty sure it's not a headset issue. I replaced my M80 mixamp (Astro) with a brand new one and nothing changed. The headset itself can't mute others, only the console has the ability to do that, and there's no way to tell the headset to tell
the console to mute the party. It has to be an issue with the xbox itself.

Hi Harvs420,

Maybe this can help https://support.xbox.com/en-US/xbox-one/accessories/wired-headset-help. Seems like your mic is muted.

Solution 5: Test your Xbox One Chat Headset

To test the headset, start a party (requires Internet connectivity) to test the audio:

1. Sign in to Xbox Live on your Xbox One console.
2. Press the Xbox button to open the guide.
3. Under Party, select Start a party. (You don't need to invite anyone for this test.)
   
   Note If you can't start a party, check your connectivity by using the Xbox One Multiplayer Game Solution.
4. Make sure your mic is not muted in party chat.
   
   Note You can use the Y button on your controller to toggle mute on or off.
5. Make sure your headset is not muted. Here’s how:
   • For a headset, check that the orange LED light next to the Mute button is not on.
   • For a 3.5-mm chat headset, check that the Mute slider on the front of the audio controls in the middle of the headset cable is completely showing green.
6. Make sure the volume is turned up.
7. Speak into the microphone.

If your headset is working, you’ll see the ring around your gamerpic light up.

If you are not sure, try reconnecting your headset to your controller (plug the headset connector firmly to the port on
your controller) and reconnect or resync your controller to your console. 2) Make sure your headset is not muted. Check the mute button on your headset control or the audio settings
on your Xbox One.