Headset Microphone not working: Xbox Series X

HunterStorme · May 25, 2025 at 5:25 PM

I use my Logitech G935 with my xbox.

I got two of the headsets and have tried using both audio cords that came with the headsets and one i brought at a random store.

My xbox series X is not picking up the mic from the headsets.

The headsets are powered on and also connected via dongle to my pc.

My headsets also have full batteries. Headset and xbox and controller are all up to date. I have also restarted the console and pc.

I have gone back trhough all my privacy settings on the xbox and everything is the same, allowing everyone to connect or message, etc.

I havent changed any settings. Usually i just turn my pc on, plug in the cord to the controller and headphone jack, turn the headset on and everything works. But its not doing anything now, and i dont know what to do. The microphone still works with the pc.

:)

Hoskayra

Hello, David my name is oskayra I am an independent advisor and player like you I hope I can help solve your problem today

I understand your frustration with your Turtle Beach Stealth 600 Gen 2 headset not having microphone monitoring working on your Xbox Series X. It's important to troubleshoot further before assuming hardware failure.

Here are some additional steps you can try to resolve the microphone monitoring issue on your Xbox Series X:

Update your Xbox and headset:

Xbox: Ensure your Xbox Series X is running the latest software update. Go to Settings > System > Updates and downloads.
Headset: Download and install the latest firmware update for your Turtle Beach Stealth 600 Gen 2 headset through the Turtle Beach Audio Hub app.

Double-check your settings:

Xbox:
Go to Settings > Devices & connections > Accessories.
Select your Turtle Beach Stealth 600 Gen 2 headset.
Ensure "Microphone" is enabled and adjust the "Microphone monitoring" level to your preferred setting.
Headset:
Check the headset's audio controls for any mute buttons or volume adjustments that might be affecting the microphone.

Test your microphone:

Use the built-in microphone test feature on your Xbox to ensure your microphone is working properly. Go to Settings > Kinect & devices > Devices & accessories. Select your headset and choose "Test microphone."

Disconnect and reconnect your headset:

Turn off your Xbox Series X and completely unplug your headset.
Wait for a minute, then plug your headset back in and turn on your Xbox.

Try a different controller or headset:

If possible, try using a different controller or headset to see if the microphone monitoring issue persists. This can help you isolate the problem to your headset or controller.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Kathy A.

Hello,

Thank you for posting in Microsoft Community.

It sounds like there may be an issue with the microphone on your Astro A50 headset. However, we need to isolate the issue for us to conclude the issue to be for specific microphone.

Here are a few troubleshooting steps you can try:

1. Make sure the microphone is not muted. There is a button on the headset that allows you to mute and unmute the microphone.

2. Check the microphone volume. There is a dial on the headset that allows you to adjust the volume of the microphone.

3. Try resetting the headset. To do this, hold down the power button on the headset for 15 seconds, then release it.

4. Check the connections. Make sure the headset is properly connected to the Xbox Series X.

5. Try using a different USB port on the Xbox Series X.

6. Test your Astro A50 headset on a phone or PC, see if you can record a voice message or else use it on your apps.

6. Use different headphones to your console and test if issue happens.

If issue persists for these specific headsets, it could be compatibility issue and considering upgrade of Gen 4 could be beneficial for your setup. Or else, it may be necessary to contact Astro customer support for further assistance.

However, if this issue persists for all headset/headphone/microphone, let us know. Should you be getting an error message, please post it on your next reply.

Sincerely,

Microsoft Community Moderator

iBar

I had the exact same issue. Connected to the PC and phone, but not to my Xbox Series X. I had to return it to the store. The microphone light was ON even while I was in the store returning the headset.

julian alnasser

Hi, my name is Julian and I'm an Xbox gamer just like you. Let's try to solve your issue together.

Please try these steps:

1) Check the controller audio settings by going to Settings > General > Volume & audio output > Party chat output, and make sure it’s set to Headset. Also check Audio > Headset mic is enabled.

2) Do a hard reset on the controller. Press and hold the Xbox button on the controller for 10 seconds to turn it off.

3) If the headset is connect to your PC via dongle, try unplugging the dongle or turn off the PC. Then plug the headset via 3.55mm jack into the Xbox controller.

4) Try a different controller if you have one.

5) I know you have said you have gone through privacy settings but let's run it again. Go to Settings > Privacy & online safety > Xbox privacy > View details & customize > Communication & multiplayer

Make sure "Others can communicate with voice, text, or invites" is set to Everybody. Check this out too https://support.xbox.com/en-US/help/hardware-ne...

Let me know if you need further assistance.

Tomm_A

Hello Jake,

Thank you for getting back with the thread and truly apologized for some delay from my end because I was away from work.

If we may ask, can you tell us the type of Xbox Controller you are using and the make and model of your headset? The reason why we are asking this question is for us to identify if the cause of the issue is due to compatibility. Since the microphone icon is having an "X" marked, this would mean that the headset microphone is not detected or it is not compatible in your Xbox controller. To help fix this concern, we are going to share to you the compatible headsets or headphones so it can detect or use your microphone. If possible, try using the recommended headsets provided in the link below:

We look forward to hearing from you. Please let us know if there are any misunderstandings or clarifications of our description by sending us a reply.

Sincerely

Headset Microphone not working: Xbox Series X