Headset microphone not working correctly

Hey there, Striped!

I'm sorry to see any issues with your Afterglow headset! Unfortunately, we do not support Bluetooth headsets with the Xbox One, and on the Xbox 360 only the official Xbox 360 Bluetooth headset is supported. While these headsets could work, we are unable
to support any issues that users may run into with them due to it not being a feature that is officially implemented.

Because this is a third-party device, you will need to work with
PDP to determine if there's an issue with your headset. I appreciate your understanding!

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Hi,

Please check this > https://support.xbox.com/xbox-one/accessories/wired-headset-help

If still not able to work correctly, contact the helpdesk of the microphone not us.

Regards,

Hi Serenity 1, my name is Vanessa, and I would be happy to help.

To get your Astro A20 headset microphone working on your Xbox, follow these steps:

Check that the microphone is connected correctly
Make sure that the microphone is connected correctly to the headset adapter. The microphone should be inserted firmly into the adapter connector.

Check that the microphone is enabled
On the Xbox, go to Settings > Devices & accessories > Headsets & speakers. Make sure that the microphone is enabled.

Check that the microphone input level is correct
On the Xbox, go to Settings > Devices & accessories > Headsets & speakers. Adjust the microphone input level until you can hear your voice clearly without having to shout or scream.

If you have followed these steps and the microphone still does not work, you can try the following tips:

Restart the Xbox
Disconnect and reconnect the headset
Update the headset software
If you are still having problems, you can contact Astro support for help.

Here are some additional tips for improving the sound quality of your Astro A20 microphone:

Place the microphone close to your mouth

Speak in a clear and even tone of voice

Avoid speaking with background noise

You can also try the following settings in your microphone software:

Adjust the microphone gain level.

Adjust the microphone equalizer.

Experiment with different settings until you find the sound you like best.

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Vanessa.

So I have to get a headset with a mic or an external microphone depending on which one of this l choose correctly?

Is the microphone for this headset in-line (on the actual headset cable)? I know for other headsets this means the microphone won't work for the Xbox One.