Headset keeps turning off

Also just updated my pc in case and still no joy. Comes up in device manager as Xbox peripheral but says it’s all up to date. Having no joy and just want to use them

Hi

I just tried this, it doesn’t pick it up. It started charging when connected. If I hold the power button down it makes the on noise and then it flickers white, makes the pairing noise once, and once more quickly then turns off

Thanks

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas

Hello Pat, would you have a PC to connect your headset to the PC and see if the Xbox Accessories App recognizes the accessory and don`t turn off?

Xbox Accessories App

https://www.microsoft.com/en-us/p/acess%c3%b3ri...

Hello again Pat, if after these procedures it continues to turn off, the ideal would be to send it to the Microsoft warranty.

https://support.microsoft.com/devices

Hi. My name is Brilliant and I am happy to assist you today.

Here is a thread with a possible fix to a similar issue to the one you're currently face with: https://answers.microsoft.com/thread/221c9d7f-dc91-4067-ba81-33ab671179b5

You can also try troubleshoot your headset and see if this will resolve your issue:
1. Check your headset settings.
2. Restart your headset.
3. Update your headset.
4. Reset your headset.
For more details on the above kindly visit: https://support.xbox.com/help/hardware-network/accessories/troubleshoot-xbox-wireless-headset

Depending on how long you have used your headsets, you might also consider checking if the battery is still functional.

You can also get your device repaired.
With Microsoft, you can register your device so you can request and track repairs and check your warranty status: [https://support.xbox.com/help/hardware-network/warranty-service/register-your-product].

If you've registered your device, sign in at Device services to see the device’s warranty status. If it’s within warranty, repairs are free. If your device is out of warranty, you’ll be charged a repair fee.

To get your headsets serviced, kindly follow: https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

You can also get your headsets repaired at the retail you purchased them from if they do repairs.

I hope the above helps resolve your query.