Headset issues on 2 different headsets on 2 different consoles

Tried 2 different headsets one is an MS authorized chat headset. The first headset was working till about 3 weeks ago, it works fine on other devices. Definitely not a headset issue

Hi Dark! My name is Ricardo an independent advisor ready to help you with this situation!

If it works with a different 3.5mm jack would mean that the headset jack it's not doing proper contact with the controller connector, but what you have tried makes it impossible as according to that you have tried multiple headsets and controllers, on this the console, console can't be the issue, so it's either hardware or privacy settings but you said different accounts happens the same and that there's one kind that actually works

So I would recommend, to power cycle the console and try again the controllers with different headsets, as between this 2 must be the issues if with a different kind of headset works

I've had this issue since the NXE with my headset. Happens on official headset and third party. 2 different controllers. Got replacement xbox. Still an issue. Not wifi interference.

It's very probably that the issue its the 3.5mm jack, this is common on old controllers, as that's the only reason for 2 headsets on 2 different accounts have the same issues

Same issue here.

I can hear my friends fine. Everyone in the party has Open NAT, including myself.

I have tried 4 different headsets and the mic on all of them work as I can chat to other people using Skype, in-game chat, etc on PC.

I have tried 2 different controllers, one with a stereo headset adaptor and one with the 3.5mm headset jack.

All of these combinations above has been tried over 3 different routers using 2 different connections (1 ADSL and 2 LTE Broadband modems) with Open NAT on all of them.