Headset issues (no Windows Sonic)

Nope none of this fixes windows sonic and no this is not a headset issue like I said in the post this will happen on ( ANY) headset. Is every single one of my headsets just suddenly not working on my console with windows sonic because it works just fine pc and with Dolby and stereo uncompressed on console. This is not a headset issue it is a console issue.

Sure it’s just fine w/ Dolby but I shouldn’t have to spend money for working audio.

Hey there Banshee thanks for taking the time to bring this issue to us.

We apologize for the inconvenience this has caused but rest assured we are here to help, we have seen this in the past
and since the issue could be on the actual OS of the console so we would suggest a >Soft
Factory Reset<
(while keeping games and apps)
IF AND ONLY IF THE FOLLOWING CRITERIA IS MET:

• There is a stable network connection.
  
• The information for all profiles is known (email and passwords)
  

Once the setup is complete it will ask if we want to keep settings or manual setup
lets do manual setup. Give it a shot and let us know of any changes!

We highly recommend checking this => Windows Sonic, Dolby Atmos, and DTS Headphone:X headset settings on Xbox | Xbox Support.

Hi there njlovold,

Thanks for reaching out. I'm sorry to hear about the issue with Dolby Atmos. I recommend trying the following resource article:

Windows Sonic and Dolby Atmos headset options and help on Xbox One.

Try this out and let us know the results.

Hi there DeeJay,

Thanks for reaching out! I'm sorry to hear about the issue with a headset not receiving any audio.

Check out this troubleshooting article for Xbox Headset troubleshooting:

• Xbox One Chat Headset troubleshooting
• Windows Sonic and Dolby Atmos headset options and help on Xbox One
  

Try these out and let us know the results. Hope this helps.