headset for xbox one stuck on mute

headset is about a year old just suddenly went to mute one day during play and cannot turn mute off

have tried updating controller changing controller and updating that etc and the headset is still on mute

thanks to the exorbitant amount of money these devices cost i cannot replace it and in fact will not replace it i want it fixed. there seems to be a major problem with this issue as just a quick google of it will show but i am not seeing any actual solutions
and the problem seems to go back years

:)

 

Xbox one stereo headset adapter

My Xbox one stereo headset adapter is stuck on mute and I have to update my controller with the adapter but it's still stuck on mute, any suggestions?

 

headset stuck on mute

I've been using this headset without issue since last November, I even used it just last night, all of a sudden today it is on mute indefinitely. I've tried power cycling the xbox, tried power cycling my controller, I've tried everything on the forums for
fixes. The only one I don't understand is the need for an update for my controller... What controller requires an update to be compatible with a headset I used just the night before that was designed for it? Why would it just become non-compatible overnight?
Why wasn't the cord I need to update my controller included with my Xbox One if this is one of the troubleshooting options? Is it just assumed that I own a Usb to Micro Usb cord? There are so many questions that there are no answers to with this problem...
I've never had to do an update for any Original Xbox controller, nor 360 controller in my life. They all plugged in and played just fine, the headsets were compatible, never required firmware updates, I'm just confused why this is even an issue that comes
up in the first place. If there is a fix that doesn't involve me having to go out and purchase a cord that should have been included with the Xbox in the first place, I would love to hear it, otherwise that leaves no fix left as I have tried everything else.