Headset disconnecting my controller from console

I’m having a problem using my headset while gaming. Basically what is happening is when I plug my headset/mic into my controller (auxiliary) , it works great for a while, and then all of the sudden it will disconnect my controller from my Xbox... the remote
is on still but my screen is saying to connect a controller. I reconnect it and it will work again, but then my mic won’t work at all. And if I try and re plug it in, sometimes it will work, most of the time is doesn’t at all, but even if it does work for
a second it just disconnects the remote again. I’ve tried troubleshooting everything I can. The headset works fine listening to music on my phone. I’ve tried switching out the auxiliary cord, tried on different remotes, and I even bought an adapter piece for
the remote and the same thing happens. I don’t want to go and buy a new headset if it’s just going to do the same thing. The headset and mic work fine and it’s clearly a gaming headset (monster - EA sports edition).. so I’m not sure where to go from here

:)

 

Audio popping and crackling in headphones

There isn't a router between my controller and console and I don't think neighbours' routers' would cause interference if that's what you're getting at since my router is closest anyway.

I'm really confused. I was using a Turtle beach audio controller with my headset. I unplugged that and plugged the headset directly to the controller and that seemed to lessen the popping. So does interference cause popping and crackling? When I move my
controller really far away from my console, my headset starts to crackle before disconnecting so you could be right.

 

Day One Controller Faulty?

This disconnection issue is really rather confusing. Clearly many of you have had this fixed either by firmware, replacement console or controller.

I had a replacement console where my Day One controller still disconnected so that went back - the replacement also had issues with discs.

Now I had a standard controller that I used frequently for 5mths with no disconnections. As mentioned, that too has now experienced a disconnection so I am feeling at a loss now. The only thing that has changed with my setup, is I have the Xbox One Stereo Headset, and the standard controller disconnection occurred when the headset was connected. So there's that, or it could be the recent Preview update.

I also did some googling and found this topic with comments on controller disconnections and Stereo Headset crackling and buzzing which I am in the process of getting the Stereo Headset replaced.

Testing done on the Xbox One controller wireless range using all three battery types: Play N' Charge, AA disposable and AA rechargeable. BONUS: Compared to 360 controller wireless range. : xboxone

According to the comments the buzzing sound can indicate wireless interference, which may also be the issue with the controller disconnections.

Yes, I have a wireless router and cordless phone in the same room. Maybe that is doing something, but it still doesn't explain why the standard controller would suddenly start disconnecting, unless having the headset connected makes it more prone to interference?

Really at a loss. PS4 is fine, Stereo Headset was fine on PS4 with no buzzing noises.

 

Hi there.

Can you send us the make and model of that headset so we can look into this a bit further?

Have you tried running through the controller connection troubleshooter steps?

Post back if you are still running into issues and we are happy to assist!