Headset connection problems

Turn off and disconnect all controllers from the Xbox 360 and disconnect the wireless headsets from the controllers.

Connect the wireless headset to the Xbox 360 using the USB cable. Turn on the wireless headset.

Sync the headset to quadrant 1 by pressing the "Connect" button on the on the Xbox 360. Then press the "Connect" button on the wireless headset for two seconds. Do not continue to press the "Connect" button on the wireless headset, as this will change the
quadrant to which it is connected. If the headset now works without the controllers attached, the problem must be with one of your controllers. If the headset still does not work, then the problem is with the headset.

If you have another headset (even a regular wired headset that comes with an Xbox, or a plain hands-free headset for an old cell phone) you can try that. If headset 2 also has the loose connection problem, then you know it's your controller at fault. If
headset 2 works, then try another controller. If controller 2 also has the loose connection problem then you know it's your headset's wire at fault.

Hey there Square!

We would recommend going through the "Set up and troubleshoot your Xbox One Stereo Headset" article and try the troubleshooting
provided.

If you are still running into issues then If you haven't already done so we would recommend testing them out on a different controller to see if that is the problem.

I hope this helps!

If neither headset worked it could likely be a controller problem.

Do you have any other controllers you could use to test the headsets on?

Yeah could it be a settings problem with headset connectivity