Headset connection - faulty?

R17 JPD · Jan 1, 2020

Hey,

I currently have an issue where the audio from my headset frequently drops / cuts out.

When using the headset I am plugging the 35mm jack directly into the Xbox One S controller.

In order to get the audio back, i'm having to plug/unplug the audio jack several times before the sound returns.

I originally thought that they headset was faulty (faulty wiring perhaps) so I bought a new one.

Unfortunately I still have the same issue.

My next thought was to purchase a headset adapter but I have read that these are only really required for the earlier Xbox controllers that don't have headset ports?

The only other conclusion that I can come to is that it may be the actual controller that is faulty?

Has anybody else experienced this issue or have any other suggestions?

Just thought I'd ask on here before spending more money!

Cheers,

:)

AquarrzSudnnym

Thanks for reply and informing all is ok.

AquarrzSudnnym

As already mentioned, Try Setting up a headset adapter.
This helps if the 3.5mm socket is faulty on the controller and also
Update your controller firmware
are two support links for further steps to take.

Eden0032

Hi there,

It may be that the headphone jack on your controller is faulty. If this is the case, you can submit a repair for it here:

http://devicesupport.microsoft.com/

If your console is still under warranty, you can submit a repair/replacement for your controller free of charge.

I hope that helps.

-

XBF Diego M

Hi R17 JPD

Thank you for letting us know that your issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums and create a new thread for further
assistance. For those reading this thread and if the troubleshooting steps didn't help resolve the issue, please feel free to create your own thread asking for assistance.

Thank you again, and have a great day!

R17 JPD

Hi All,

Been a couple of weeks now since the sound returned and all looks to be ok after the controller update.

Thanks very much for the guidance.

Headset connection - faulty?