Headset - can not chat

Hey there Michael,

Sorry to hear that your son is running into problems with the headset. Is he attempting to use the same headset at both locations or is it different console, controller, and headset?

If he is using the same controller or same headset at both places then it is possible that the device itself could be the problem.

Take a look at the following support articles for helpful troubleshooting steps.

• 
  
  -Xbox One Chat Headset troubleshooting
  
  
  -Set up and troubleshoot your Xbox One Stereo Headset
  

Give it a try and let us know of any changes.

G'day GrumDog! Are you using your Astro headset to chat as well as listen, or is your Kinect sensor in use for voice chat? Can you try a party chat without the headset (or with the official Xbox headset) to see if the volume changes as drastically?

You can still use your headsets for game audio, just not for chat. I know this isn't the ideal situation right now, but you can always have your gaming headset on and the Xbox headset around your neck and still use it for chat.

I assume there has been an update, as I can not see/find a chat mixer that allows me to hear chat only in my wireless headset--- is there any other method to use to adjust headset to chat only?

Hello Anthony,

Sorry for the issue with the sound in headsets not working as it should. When you are in a party chat does it seem to be bothered, or is it game chat and party chat? You can try the

troubleshooting steps for chat headsets. Keep in mind the headset you have is also a third party so troubleshooting is limited.

Hope this helps.

Thanks,

Brad