Headset and Controller Connectivity Issues

Is the headset wired or wireless? If the headset is wired, it could be an issue with the cable connecting the headset to the controller.

When connecting a wireless headset and a wired controller, connect the controller first, then the headset. The issue you described may simply have been the headset's battery being too low after the intial use.

Please try to connect in the order described and report back.

Smash, a stereo headset should be producing sound in both ears unless the media you're viewing is only supposed to be in your right ear. The issues could lie in the connection for the headset to the controller, the wire connecting the headset to the controller
or the headset itself. Is it only happening in game or is it all of the time?

Here is a guide of how to Kinect the headset.

Other than not aligning the prongs up, there are no issues.

Link.
support.xbox.com/.../connect-chat-headset-to-controller

Hey there GiraffeBoy,



Thanks for reaching out here in Xbox Forums. I understand there is an issue with connecting a headset via Xbox One controller.



I recommend trying the following articles:

• Connecting a compatible headset to Xbox One
  
• Xbox One controller and headset compatibility
  

If the problem persists:

• Try your Headset on another controller, if you can. If the headset works on the second controller, try
  updating the first controlleragain. If that fails, the controller will
  need to be replaced.
  
• Try using a Headset Adapter for compatibility issues.
  

Try this out and let us know the results.