Headset adaptor stuck on mute

Hey Dwayne Dibley! If other controllers are working with a different adapter, you may need to replace the first adapter that is causing issues. You can do so
here. Thanks!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

check out this link it should help you to get your headset working thanks -> Chat headset Setup

more than likely you just have it muted. if using the adaptor check you have not muted it there. if not you will need to check your audio settings and preference.

I'm having the same issue with xo7s, also finding the max volume of the headset on the x1 is considerably lower if I plug the headset into my iphone. This again points to the Stereo adaptor. Microsoft need to fix this, but they seem to be taking their sweet
time. So I'm now thinking that this is not a firmware issue but a hardware fault. I'm returning my adaptor with the beaches so I don't get stuck with a faulty adaptor.

Do non of the newer xbox one pads take the adaptors? Im still using the xbox headphones that use an adaptor, my pads getting abit old and i'll need a new one. Not going to enjoy using the guide to adjust volume and mute/unmute. May be time for a new headset
if thats the case!

I've been using this headset without issue since last November, I even used it just last night, all of a sudden today it is on mute indefinitely. I've tried power cycling the xbox, tried power cycling my controller, I've tried everything on the forums for
fixes. The only one I don't understand is the need for an update for my controller... What controller requires an update to be compatible with a headset I used just the night before that was designed for it? Why would it just become non-compatible overnight?
Why wasn't the cord I need to update my controller included with my Xbox One if this is one of the troubleshooting options? Is it just assumed that I own a Usb to Micro Usb cord? There are so many questions that there are no answers to with this problem...
I've never had to do an update for any Original Xbox controller, nor 360 controller in my life. They all plugged in and played just fine, the headsets were compatible, never required firmware updates, I'm just confused why this is even an issue that comes
up in the first place. If there is a fix that doesn't involve me having to go out and purchase a cord that should have been included with the Xbox in the first place, I would love to hear it, otherwise that leaves no fix left as I have tried everything else.