Headset adapter not working straight away on Luna white controller

Hi Microsoft Agent,

I'm having the same problem, we have an Xbox one S, we have now purchased 2 headsets thinking the first was faulty. Both headsets work on a friends xbox. We then purchased a new controller believing ours was faulty, but still no joy. We are using Xbox One
Wireless Controller 3.5mm white. We have borrowed a friends controller and the headsets work straight away on our box.

Thanks,

Do you plug the headset straight in to the controller or are you using the headset adapter?

Do you plug the headset straight in to the controller or are you using the headset adapter?

Yes i plug it directly into the controller.

Are you using a Headset adapter connected to the controller or plugging straight into the 3.5mm socket?

As noted above, the Audio Adapter is not required to connect to the controller and the headset should work straight away with no messing about...so it sounds like either the controller is faulty or the headset is

Do you have a pair of normal headphones? In-ear ones or whatever? If so, try plugging them into the controller and see if you can hear any audio. If you can, then the controller is working properly; if you can't then it points to the headset being at fault.

You aren't the first person having issues with that particular headset recently

Going back to the Audio Adapter: Personally, I would recommend buying it anyway. When I first used a headset plugged into a controller, I found the audio to be really poor, as well as being really quiet...not to mention I couldn't adjust things like chat/game mix; the Audio Adapter gave much better quality audio as well as giving back chat/game mix.