Headphones stop working

Discus and support Headphones stop working in XBoX on Consoles to solve the problem; Hi, I have a third party headphones and a Xbox One S console. The headphones worked for a time in two different controllers but it suddenly stopped... Discussion in 'XBoX on Consoles' started by bisonye, Mar 6, 2019.

  1. bisonye
    bisonye Guest

    Headphones stop working


    Hi,

    I have a third party headphones and a Xbox One S console.

    The headphones worked for a time in two different controllers but it suddenly stopped working in one controller and some time after it stopped working on the second controller.

    Now we cannot use the headphones or the microphone.

    Also, we have a mute symbol at the left of the batery icon.

    Someone knows how to fix it?

    Best regards.

    :)
     
    bisonye, Mar 6, 2019
    #1
  2. DerVaddi Win User

    Headphones stop working

    i'm sorry, i don't have an idea anymore. did you contact the phone or chat support?
  3. Cowgrlzroc Win User

    Headphones stop working

    Sorry to hear about your issue. There are several things I would suggest trying.

    1. Check to make sure your controller/console/headset are updated

    2. With your headset plugged in, check your audio sound mixer in your settings menu to make sure the settings were not changed during an update etc.

    3. Check your audio output to make sure it is still set to deliver sound through your headset

    4. If the above are properly set, try removing and re-adding your profile (you need your account/password information to sign back in)

    5. If that doesn't work, do a soft factory reset of your Xbox, keeping your games and apps. You will need your account/password information to sign back in after the reset. It will restore your Xbox operating system, but keep all your games and apps so
    you don't have to re-download them.

    6. If that doesn't work, and you don't already run your headset through an adapter, you may want to give that a try. It may be a problem with your 3.5mm jack on your controller(s).

    Let us know if this works!

    Best wishes,

    Cowgirl
  4. XBF Brad A Win User

    Headphones stop working

    Hello Bisonye,

    Here is a list of troubleshooting you can try, some you may have already done.

    1.) power cycle console

    2.)Go to settings> Kinect and Devices> Devices and Accessories> [...]> Assign controller to account> Update control> unassign account> test headset/chat

    3.)Make sure mic is "ON" Press the home button> go to the Gear on the
    menu> Audio> Turn Mic off and on. OR go to settings> Kinect and Devices> Devices and Accessories> [...]>Audio> Mic on> Adjust volume.

    4.)You can test your controller if it is broken by "Buzzing" the controller. The buzz feature is connected to the headset port, and if the controller does not buzz then the port may be damaged.
    [Turning on Vibration if it does not "Buzz"> Settings> Ease of Access>
    Controller> Vibration Settings> Turn on Vibration].

    5.)Some mics are detachable and may be damaged so try testing the headset on another device to see if it works (Example: windows 10.

    Test the Headset with Skype Test or Voice Recorder). If there is an issue with using the headset on an Xbox controller, you can try using a headset adaptor.

    6.) Make sure there is no Enforcement on the account.

    7.) Make sure the controller is not full of dust in the headset port (you can use compressed air to clear the dust).

    8..) Make sure controller is fully charged/ change battery type.

    9.) Use a headset adapter or standard headphones (Main fix)

    10) Soft or full console reset. (may not work all the time)

    Thanks,

    Brad
  5. bisonye Win User

    Headphones stop working

    Yes I did, but they didn't give me a solution.
  6. DerVaddi Win User

    Headphones stop working

Thema:

Headphones stop working

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