headphones on controller do not work

FonMT · Jan 1, 2019

Hi. I hope you are all OK.

I have a problem. Since I updated the xbox One S, this week, the headphones have stopped working. I do not hear anything from them when I connect them to the controller.

I tried to update the command (but it is already in the latest version). I have checked that all the audio settings are correct and even this is not the case. Any idea what it can be?

I have tried with several headphones that until now had worked without problem.

Thank you and happy Christmas to all.

:)

BaconisGood53

If no headphones and earphones are working with the controller, its likely an issue with the controller itself.

Do you have another controller you can test the headphones with?

XBF Jasmine Z

Hi EtRocket,

Thanks for reaching out to us here on the Forums!

I would recommend trying a regular pair of headphones on the controllers (Both) and check to see if the headphones work. If they do then the controller is just not compatible with the headset which is a known issue. If the headphones do not work with the
controllers, then it may be that the controllers port is not working anymore.

What I mean by headphones is a pair that normally come with your phone (Not apple headphones). Also, try to change the batteries in the controller as well as this may be an issue too.

Give this a try and let us know how it goes

FonMT

The console recognizes the controller, it appears in the settings- xbox wireless controller menu. But nothing is heard, it is as if it were muted. But it is not.

XBF Lance J

Hey FonMT!

Thanks for responding! You mentioned this started after updating your console sometime last week. Are you by any chance, member of the Xbox Preview Program? I would also recommend performing a

factory reset while keeping your games and apps to ensure this isn't being caused by software.

Press the Xbox button to open the guide.
Select Settings.
Select All Settings.
Select System.
Select Console info & updates.
Select Reset console.

Make sure you have your email and password as you will be asked to sign back in! Let us know how it goes

XBF Erick C

Hey there FonMT,

Sorry to hear you are running into these issues with the headsets. Can you go ahead and list the type of headsets that you are using?

Also go ahead and take a look at these helpful support links to troubleshoot this problem.

Give this a shot and let us know of any changes.

headphones on controller do not work