Headphones not working with Xbox controller

XMidniterX · Dec 1, 2018

I have a working pair of headphones, which work wirb my iphone. However when i plug them into my xbox controllers they do not work.

i have tried 3 different controller, 2 wireless and 1 wired. Can anyone helps.

i have updated the firmware and cycled my console.

:)

IainReid1 · Dec 1, 2018

Controller Issue

We have 2 XBox's and 3 controllers, all of the controllers appear the same, however both sets of headphones only appear to work with 1 of the controllers. While investigating I went into settings on
the XBox and went to "Kinect and devices" then onto "devices and accesories"... when the headphones are plugged into the controller they work with there is a "volume" option that you can put up and down. When you have the headphones plugged into the other
2 controllers the volume option is greyed out.

Any ideas?? We have 2 sons with a set of headphones each which only work on one of the controllers!

SeventyMite7565 · Dec 1, 2018

headphones doesn't working when plug in to xbox one controller .

I have a pc with window 10 installed and Im using an xbox one controller and Kingston's hyperx headphones . Everything going fine until the headphones somehow doesn't working anymore . I tried to plug directly into my computer and it work fine , my controller
is normal , and then I even tried to plug the headphones into ps4 controller and it work flawessly .

XBF Lance J · Dec 1, 2018

Hey Midniter,

Thank you for reaching out, we'll try our best to help sort this out for you. If you haven't already, head on over to our

Headset Solution page, for some quick and easy troubleshooting steps. Please provide any other additional info that could be helpful such as the type of headphones, what happens when you plug them into the controller, etc. We hope to hear back from you
soon!

XMidniterX · Dec 1, 2018

Hi, i have two different headphones. One is a pair of standard pop in your ears the other is a set you pop over your ears.

when u plug them in nothing when i turn the 3.5 jack it works.

so i think its the port on the pad is faulty

ThorX360 · Dec 1, 2018

Hi,

if you tried the headphones with 3 controllers and they didn't work with no one of this I think that the headphones may not be compatible.

Here you can find some information:

Connecting Compatible Headsets | Xbox One

TheAssasssin727 · Dec 1, 2018

have you tried any other headphones on these controllers

XMidniterX · Dec 1, 2018

The headphones have worked previously.

As i mentioned if i turn the jack when its plugged in they do somwtimes come on.

i have done some googling and this appeara to be a known issue?

I have also tried the headphones on other things such as my head phone and they work.

XBF Leslie D · Nov 6, 2018

Hi XmidniterX,

Thanks for getting back to us in regard to this issue. I do apologize as well for all the hassle trying to resolve this headset issue. Now, after going over the information you've provided we can see you've performed the tools to troubleshoot the headset
and unfortunately the issue persists. In this case as it seems to be the port is faulty, you could

register your device online.

If your device is under warranty you could set up an order to get the device repaired/exchanged depending on the offers available if in warranty.

For further assistance registering the device online feel free to contact Live Support. The best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0

It's going to ask if you want help from the virtual agent select
no thanks,pick the category(Warranty, Service& repair)and just pick a contact method
(request a call from support or Chat is faster).

Let us know how it goes!

TheresaSwank

I am having a similar issue. My son received the Xbox One for his birthday in August along with a 2nd controller and headphones. Both controllers stopped working with the headphones over the past month. We thought it was the headphones, so he got headphones
for Christmas and they aren't working with either controller. We confirmed the headphones work by plugging them into another device, so we now believe it is the controller. However, I hesitate to buy another $50+ controller when they won't even last for 6
months. I'm trying to figure out if either of the controllers are covered by a warranty.

sarahleadill

Thank you but tried all that! Rang microsoft and because they arent official xbox headphones they wont do anything about the controller. As it works fine just the headphone connection not working!

BaconisGood53

If no headphones and earphones are working with the controller, its likely an issue with the controller itself.

Do you have another controller you can test the headphones with?

XBF Jasmine Z

Hi EtRocket,

Thanks for reaching out to us here on the Forums!

I would recommend trying a regular pair of headphones on the controllers (Both) and check to see if the headphones work. If they do then the controller is just not compatible with the headset which is a known issue. If the headphones do not work with the
controllers, then it may be that the controllers port is not working anymore.

What I mean by headphones is a pair that normally come with your phone (Not apple headphones). Also, try to change the batteries in the controller as well as this may be an issue too.

Give this a try and let us know how it goes

FadingStar456

Something could be wrong with the controller's headphone port. Try using a different pair of headphones with the same controller and see if that works.

Headphones not working with Xbox controller