Headphones & mic not working

chiobian · Feb 8, 2019

Hi there!

I've got an xbox last year and I have purchased like 5 or 6 headphones 'cause it happens that suddenly the mic stops working, at first I thought I had mess up with the headphones but I was wondering if there's something wrong with my wireless control (the
headphones output) or if there's a specific kind of headphones that needs to be used. At first each of them have worked perfectly but suddenly my friends stop hearing what I'm sayin' or suddenly I can't hear anything from my playlists and stuff

Thanks so much for your replies and help!

:)

Borss39

The headphones will work but not the mic until they release an adapter.

mcris21

Its built into the cord that i connect to the headphones but the cord didnt originally come with the headphones but the mic does work

lanikane

@Monty Airline

How did you manage do use Kinect as mic while your headphones are connected to the controller? As soon as I plug in my headphones into the Stereo Headset Adapter my Kinect won't work as mic anymore... Strange thing is, this also happens if my headphones
don't have an integrated mic

StephM16

The mic that’s on my headphones. I have bose and i tried apple and some others as well. Directly into the 3.5mm audio jack. Mic works on all headphones when plugged into my phone.

XBF Diego M

Hi chiobian,

Thank you for coming to the forums today. I'd be happy to help you.

It's likely the 3.5 mm audio port on the controller is either dirty or damaged causing the audio or mic to not function properly after working at first for a bit.

We can try a few things to narrow the issue down to the controller or something else. First is a test to make sure the headphones themselves are not giving out, so just give them a test on a PC, laptop, mobile device, or other console with a 3.5 mm audio
port and make sure they work fine.

Then lets check on some indicators and icons on your dashboard and settings to see if it's even being recognized. Check the corner of your home screen or Xbox Guide menu for either a headset icon indicating it's connected or a muted icon indicating it's
not detected. If the icon shows muted check to see whether the icon remains whenever you have the headset plugged in or not.

Also go ahead and start an Xbox Live party chat and check what message shows when it connects you into the party. If the headset is not being detected it'll display a message reading "We were unable to detect a microphone for this person" and a warning symbol
next to it.

If you see these indicators and the headset works on other devices, then the issue more than likely stems from the audio port on the controller. If possible I would locate a second controller and try it on there to confirm the suspicion that the issue lies
with the controller port. The best workaround for issues with the audio port is to locate an Xbox One headset adapter or purchase a third party headset that comes with their own version of the headset adapter for Xbox One. It plugs into the USB looking port
directly at the bottom of the controller with the two slots for the prongs on the adapters.

Let us know if you have any more questions!

Headphones & mic not working