Headphones issues

MichaelGallego · Oct 11, 2020

I have a pair of apple headphones that work perfectly fine for hearing the game I'm playing. The problem is , is that they work on one xbox controller (original black controller that came with xbox) , but when I plug them into another controller (phantom
Magenta edition) I cant hear anything. What seems to be the issue here?

:)

Joc Holliday

Hi Charlottemanor,

If the headphones are 3rd party ones they normally will quit working and from my understanding its being looked into update the firmware of the controller. Secondly if they are you can click this link here to do troubleshooting steps to resolve the issue Trouble
Shoot headphones

Also make sure the controller is up to date as well on firmware by plug the controller up to the Xbox with a USB and going to Kinect and Device in Settings of the Xbox. Press A on Devices and three dots on the controller.

Hope this helps

OakGill

Sorry you're experiencing such difficulty, but perhaps maybe I can help. I do know that some games like fortnite have additional audio options. You may want to check your audio settings on the in-game options to see if it is set to party or game mode.
Some games will automatically switch this when you join another person's party, and it will remain set when you leave. Hope this helps.

XBF Brad A

Hi Simone,

Sorry for the issue with your headsets. Here is a list of troubleshooting to try out. Some you may have done already and some you may not have. Number 9 seems to be a temporary solution to this ongoing issue.

1.) power cycle console

2.)Go to settings> Kinect and Devices> Devices and Accessories> [...]> Assign controller to account> Update control> unassign account> test headset/chat

3.)Make sure mic is "ON" Press the home button> go to the Gear on the
menu> Audio> Turn Mic off and on. OR go to settings> Kinect and Devices> Devices and Accessories> [...]>Audio> Mic on> Adjust volume.

4.)You can test your controller if it is broken by "Buzzing" the controller. The buzz feature is connected to the headset port, and if the controller does not buzz then the port may be damaged.
[Turning on Vibration if it does not "Buzz"> Settings> Ease of Access>
Controller> Vibration Settings> Turn on Vibration].

5.)Some mics are detachable and may be damaged so try testing the headset on another device to see if it works (Example: windows 10.

Test the Headset with Skype Test or Voice Recorder). If there is an issue with using the headset on an Xbox controller, you can try using a headset adaptor.

6.) Make sure there is no Enforcement on the account.

7.) Make sure the controller is not full of dust in the headset port (you can use compressed air to clear the dust).

8..) Make sure controller is fully charged/ change battery type.

9.) Use a headset adapter or standard headphones (Main fix)

10) Soft or full console reset. (may not work all the time)

Thanks,

Brad

XBF Steven R

Hey there Charlotte!

Sorry to hear that you're afflicted with this problem.

I know it's not what anyone likes to hear, however Microsoft and Xbox have deemed this a known issue that they are in the process of working on internally at the moment.

They have however, isolated this as being a problem usually occurring when working with third party headsets.

Though, there is a workaround that has been working for some. I would say that you try maybe purchasing a
headset adapter
to try and get around this problem, otherwise you might have to wait for Microsoft and Xbox to fix this problem in a future update.

Thanks!

AyeeJamesy

It may actually a problem with the system

Headphones issues