Headphones have stopped working...

Marshall Craig · Nov 21, 2019

Hey there,

So the issue that I am having is that I have a wired pair of sony earphones. I use them at work often so i can listen to music on my phone. I also, however, use them in my xbox one controller so that my wife doesn't have to listen to what I'm playing while
shes watching t.v. They have been working fine for about a year or longer until last night. I came home from work (knowing that the headphones worked all day long) and plugged my headphones into my controller to find out that they would no longer transmit
sound. Whenever I plug them into the controller, you can hear a click and then shortly after a pop sound like the sound wants to start, but then nothing. I tried them on both of my controllers but to no avail. I then tried them on my phone again to see that
they worked fine. I also tried my headphone and mic that came with my ps4 which I have always used when i need voice chat on the xbox and that wouldnt work on either controller as well. I hard reset my console... updated both controllers... nothing seems
to work. I guess i am just confused because i have never had a problem like this and everything worked fine up until yesterday (i play almost every day with headphones.)

Hoping anyone can please give me some insight because googling this issue has gotten me nowhere and i am SOOOO frustrated!!!

Thanks guys!

:)

XBF Brad A

Hello Marshall,

T

Sorry for the issue with your headsets. Here is a list of troubleshooting to try out. Some you may have done already and some you may not have. Number 9 seems to be a temporary solution to this ongoing issue.

1.) power cycle console

2.)Go to settings> Kinect and Devices> Devices and Accessories> [...]> Assign controller to account> Update control> unassign account> test headset/chat

3.)Make sure mic is "ON" Press the home button> go to the Gear on the
menu> Audio> Turn Mic off and on. OR go to settings> Kinect and Devices> Devices and Accessories> [...]>Audio> Mic on> Adjust volume.

4.)You can test your controller if it is broken by "Buzzing" the controller. The buzz feature is connected to the headset port, and if the controller does not buzz then the port may be damaged.
[Turning on Vibration if it does not "Buzz"> Settings> Ease of Access>
Controller> Vibration Settings> Turn on Vibration].

5.)Some mics are detachable and may be damaged so try testing the headset on another device to see if it works (Example: windows 10.

Test the Headset with Skype Test or Voice Recorder). If there is an issue with using the headset on an Xbox controller, you can try using a headset adaptor.

6.) Make sure there is no Enforcement on the account.

7.) Make sure the controller is not full of dust in the headset port (you can use compressed air to clear the dust).

8..) Make sure controller is fully charged/ change battery type.

9.) Use a headset adapter or standard headphones (Main fix)

10) Soft or full console reset. (may not work all the time)

Thanks,

Brad

Harry37376

Your controller could be damaged.

PalmettoBling

What type of headphones are you using? Do they stop working across all devices? Phones or computers in addition to not working on your console? I've had a pair of Astro headset for a few years and never had an issue with them. If you're buying the
same headphones and they go after a certain amount of time, I would look to see if it's an issue with the brand, or cable, or how they're being stored. Some more information on your situation can help us identify where the issue is and provide solutions on
how to fix it.

XBF Ezra G

Hi DoorlessSpace91,

Thanks for your post. I understand you are experiencing an issue with your headphones not working with your controller. Usually this is caused by damage to the female 3.5mm jack on the bottom of the Xbox One controller which can come from it being dropped
and headphones being pulled out too quickly or spinning. If your controller is still under it's warranty, you may want to check out our

Device Support page for service options or use the
Contact Us portal to speak to an agent.

I hope this helps.

Marshall Craig

I don't understand how both of my controllers would stop working at the same time though.

Headphones have stopped working...