Headphones are not working

Hello! Did you try to restart the console? Have you tried another phone? Do you use an adapter for the phone in the control or connect directly to the output?

I sometimes have this issue i just unplug and stick it back in a few times usually works but notalways

Sorry to hear it. Please try unplugging the headphones then replug them in to see if that helps. If it does not then try a power cycle on the console by holding the power button on the console for 10 seconds till it shuts down.

Try some new earphones to see if its just the earphones

Did the same thing happen when you unplugged your headphones and tried using the TV as audio output?

Sometimes game music and sounds mute themselves will you are playing games, I suggest restarting your xbox and doing a power cycle if that doesn't work, by holding down the xbox power button on your console for 10 seconds, before releasing and pressing the
power button again.