Headphones and mic doesn’t work Xbox One

LopsidedFish802 · Mar 11, 2019

My son uses headphones with mic connected with a 3,5 mm cable. All of a sudden the sound in the headphones disappear. When we try to fix it we cannot get in to the volume menu under console settings. How do we get the headphones to work again?

:)

XBF Nestor S

Hey there JPH thanks for keeping us in the loop.

Just to be on the same page, this doesn't seem to be a software issue since that would be cleared up by performing a soft factory reset. As previously stated we suggest reaching out since the hardware is new it wouldn't be a problem with exchanging it. Give
it a shot and let us know how it goes.

JPH65

Tested controller and headset in the MSFT store last week. All worked great, but at home i cant get the headset to work. Can you think of any software setting that might be the cause?

Alpha Soulneed

Hi, try this: Connect your headset on your controller, connect your control via micro usb cable to your console, go to "settings", "kinect and devices", "Devices and accessories", select your controller and apply an update keeping the headset connected
to the controller

DerVaddi

hi,

please visit these page:

https://support.xbox.com/xbox-one/accessories/update-controller-for-stereo-headset-adapter

https://support.xbox.com/xbox-one/controllers/wireless-controller-solution

https://support.xbox.com/xbox-one/console/choosing-speaker-audio-output

Maybe you find a solution on this page.

XBF Nestor S

Hey there JPH!

The only and correct way to reach out would be to >>Request
a Callback<<
from one of our Xbox Support Specialists. Go to
Contact Usto request a callback, follow these steps:

Step 1 ----Select Xbox One
Step 2 ----Select
See other options
Step 3 ----Select topic
Step 4 ----Select "Show contact options"
Step 5 ----Select request a call from support

Once they call, explain the issue and they will be able to help out.

Headphones and mic doesn’t work Xbox One