HDR issues on my Xbox Series S , kindly help!

Hello Aethersia,

We understand your sentiment with HDR display content from Xbox Series S to your TV. This is not the experience that Microsoft wishes you to have. As your support advisor, let us check on this together and sort this out in timely manner.

To have a better understanding, we would like to further isolate your concern.

1. May we ask for your TV's make and model?
   
2. May we ask for a screenshot of the issue on resolution? Please conceal personal information.
   
3. Please check what boxes are ticked on your Console's Settings > General > Under the Advanced column choose Video Modes.
   
4. May we know what games are you playing on Xbox Series S?
   
5. Will issue persist if you use a HDR capable TV or HDR10 format of TV?
   

We have few support articles that you may be interested in checking:

Xbox One S: 4K, HDR and what you need to know - Xbox Wire

(This article is for Xbox One S however this explicitly provide information regarding HDR)

Xbox recommended TV settings for HDR | Xbox Support

HDR on Xbox One X and Xbox One S | Xbox Support

Do my TV and Xbox support 4K and HDR? | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Xbox only support hdr on 4k so we that have a xbox series s and 1080p 1440p hdr 120hz screen cannot get hdr because its not 4k. On ps4 it works tho 1080p hdr.

Please see the two links below that I hope will help with your issues.

news.xbox.com/.../xbox-one-s-4k-hdr

support.xbox.com/.../troubleshooting-4K-and-HDR-on-xbox-one-s

On my Xbox Series S i've noticed that setting the output to 1080p and also recording in 1080p seems to solve the issue... but this also means I cannot output HDR. It might be a conversion issue. Just got my Series X (that I ordered in March), but have not had time to see if there are any issues yet. I will definitely not run it at 1080p SDR just to get clips. Will try recording both in 4K HDR and 1080p SDR to see if there's any problem.

I've never had an issue with

my Onkyo receiver it's actually fixed my issue with my series x and lg c1 issue and my Onkyo receiver came out in 2017 and it supports 4k hdr and Dolby vision. All work perfect. The issue is a Xbox issue as my 360 and my ps3 and my series s never had an issue directly to the tv it's only with the series x and it's strange that you blame the tv when all other devices work but the series x.