HDR feature not working on lg tv

I have an lg tv with HDR capabilities, however it won't let me select allow HDR. I'm having the same issue as this person https://forums.xbox.com/xbox_support/xbox_one_support/f/4269/p/2194887/5732281.aspx

how can I remedy this situation.

reference number 1352860106

:)

 

The Xbox One S and my tv

Hi

Having a quick look on the LG web site it does not appear that this TV supports HDR however it should still be able to play 4K content but without HDR element of it.

www.lg.com/.../lg-40UF770V

 

Xbox One S 4K TV Compatibility

I Have a 2015 LG 55UB8500 UHD 4K TV wondering if the HDR on the One S will work with it, it works on the Netflix TV app but they support both HDR standards I heard LG uses Dolby Vision and Xbox has announced support for HDR10 will I run into issues
using HDR on the new Xbox. I'm also waiting for a response from LG to let me know what standard my TV supports to verify.

 

Do you have a direct connection to the tv?

 

I have the same problem with the LG OLED 55EG9600 which supports 10bit HDR. I cannot enable HDR in the Xbox one s 500GB setup, it is greyed out.

* I have installed the latest updates from LG(4.05.05) and Microsoft(10.0.14393.1045) to each device with no luck.

* Color depth is set to 10Bit

* I have tried 3 HDMI cables including the one supplied with the XBOX

* 2d Bluray, 3d Bluray, and 4k without HDR will play

 

Hi, in the Xbox display settings do you have HDMI set to Auto detect or HDMI ?

 

I read that the eg9600 can only use hdr for streaming content from the tv because the hdmi ports weren't 2.0a.

www.cnet.com/.../lg-eg9600