HDMI to DVI not working

HI everyone.

I'm trying to connect my Xbox to a 1440p DVI monitor via HDMI to DVI. When I plug it in I get multiple pictures of my Xbox on the screen and its green and blurry with lines through it. I have tried all the usual things like resetting my picture mode, switching
to DVI through the settings and have bought different cables to try. It doesn't even register that i want to use 1440p.

Has anyone else had this?

Thanks

:)

 

No picture and sound with HDMI.

I connect it directly to the TV with hdmi.

If I use it with my monitor, i plug in a HDMI to DVI-D converter and DVI-D to my monitor.

I tried it with different hdmi cables, still not working.

 

HDMI to DVI not working.

The VGA cable works for the xbox, but an HDMI to DVI cable is not supported by the system, hence no official xbox brand ones in existence.

 

You're getting this same error with the different cables? Shows a picture, but distorted? Do you have an opportunity to try a different monitor? That would help determine if we need to take a look at your settings on the display, or tweak something on
the Xbox console.

The fact that you're getting the same display errors with multiple cables point to it not being the cables themselves, which is good to rule out as there could have been an issue with conversion or HDCP handshake.

I'd recommend going through the
display troubleshooter here to see if it's an Xbox One configuration issue

Can you let us know what type (make/model) of display you're using and the connector brand?

 

Thanks for the speedy reply.

Yes I have used different cables and i still get the same picture. I have tried connecting to a different display, although the monitor was quite old, but that is still the same too.

I read through the troubleshooter guide and have already tried the steps there.

My monitor is a Hazro HZ27WC and the cables i have used are High Speed Gold Plated HDMI to DVI but I'm not sure of the brand.

My HDMI to HDMI output to the TV works fine.

I have uploaded an image of the screen.

Thanks in advance

 

Hello JayC

Being that the monitor could be a older model, it could be that it is not HDCP compliant which is causing this. Also The firmware in the monitor could be that it doesn't support the connection you are trying to use. You could try reaching out to the manufacturer
and see if they can provide any information.

Hope this helps.

Thanks

Brad

Xbox Forum Team