HDMI port broken on series x. Is this covered?

Hi Jalen! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox Series HDMI port. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Based on the information I've gathered, I'm afraid that physical/accidental damage would not be covered by the normal limited warranty that comes with the console.

However, if you had purchased the Microsoft complete warranty (which does cover physical/accidental damage) then the repair would be free but otherwise something like that would be a paid repair.

You may also check these links for reference:

https://answers.microsoft.com/en-us...s-i-have/008bb5d6-822e-4b78-bdf9-45cf203dba73

https://answers.microsoft.com/en-us...dmi-port/c85c87cf-eadc-4c26-a957-96f69e3c91aa

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi , we’ve had exactly the same problem with our Xbox x so arnt we covered by the warranty? Clearly there a fault on there end if it’s happened to loads of ppl

if its a broken hdmi port as is the OP original issue which is physical damage then warranty does not apply as its not a fault.

if the hdmi fails to work without physical damage then it can be a fault with the cable, port, or one of 2 chips internally, if its the port or internal then it can be classed as a manufacturing fault which is covered by warranty.

Thank you Alice for the quick response.

Do I continue holding the power button along with the SYNC and EJECT buttons, or just press the power button? I tried exactly how you said and only got one power up tone after 30 seconds of holding.

Edit: The two power up tones only happen if you are holding all three buttons.

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

Since you've already tried using a different TV and HDMI Cable and the issue still persist, I'm afraid the console needs a service. But I still suggest to keep on trying this.

Power off your console, and then unplug the power cord to ensure that the console is completely powered off. Wait 30 seconds, and then plug the power cord back in. Press and hold the SYNC button and the EJECT button and then press the Xbox button on the console. Continue holding the SYNC and EJECT buttons for 10-15 seconds. Listen for two “power-up” tones a couple of seconds apart. You can release the SYNC and EJECT buttons after the second power-up tone.

There's a high chance that this will work since you are still hearing a sound from the console.

I hope this helps. Feel free to ask back any questions and keep me posted.

You only need to press the power button.