HDMI-In XBOX One X Issue Hardware or Preview?

The HDMI OUT on the xbox one X is HDMI 2.1 which supports 4k at 60hz and a couple more things.

The HDMI IN is HDMI 1.4 which only supports 1920x1080p at 60hz.

Sorry, this is a hardware limitation.

make sure the your monitor supports the xbox one x hardware if it does try another hdmi port on the TV it might need to be calibrated again hope this helps

The Xbox One X is the only console that has HDMI 2.1. Xbox One S has HDMI 2.0.

The Xbox One S and One X both use HDMI 2.0,

The Xbox One uses HDMI 1.4

The Series X will have HDMI 2.1.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Yung501

In case you didn't try it, could be nice perform an offline update for your console. In that way Xbox system will be installed from scratch.
For this you need a USB and PC to format it and transfer files provided in the link below (with steps):

https://support.xbox.com/en-US/help/hardware-ne...

If you already tried the offline update, I'm thinking that can be an issue caused with your internal HDD, this can cause the slow booting and freeze issues with games and the system in general

Worth giving it a try changing the HDD for another first

Hey there

RubenTrujillo424

,

Thanks for reaching out to the Forums for advice on how to handle this kind of problem I can totally understand how this could be pretty discouraging for your friend. Your friend should see if they can get their console

factory reset.

If that does not do the trick, then have them try going to the
device support page. They should be able to see their warranty status as well as the price for an out of warranty repair.

When you get the chance, check out those steps and pages and let us know if that helped.

Thanks for reading!