hdmi handshake issue

OzayOzay · Mar 15, 2015

Terrible. All of a sudden my Xbox will not display on my TV. Either through hdmi or component. Shows 'no signal'. Was working just fine a few days ago. Tried everything. Also called 800 #, tried everything. Now Microsoft wants to charge me for repairs? Crazy!
Why send it, why charge me $99 when we all know its a software issue? Why make money on a problem Microsoft can solve?

:)

ingcarlos26 · Mar 15, 2015

PIP w/ Xbox One in TV Mode

Friendly advice: get a good hdmi cable to connect the set top box to the xbox one. This will help you mitigate any hdcp handshake issues.

SLYF0XTAIL · Mar 15, 2015

HDMI Handshake Issue?

i had a similar issue with another console that shall not be named lol, and it was random, turn it on and id get picture but no sound, other times sound but no picture. when that happened i would have to change the input on my tv, then change it back. usually
fixed it. to be clear i would have to change it to another active input,in other words another HDMI device that was turned on. changing it to tv wouldnt work, simply turning it off and back on didnt work either. my guess is that when i changed it to another
input it reinitialized the handshake. the problem stopped after i got a new tv so that could be your problem.

OzayOzay · Mar 15, 2015

So when will there be a software update to fix this? We have been waiting or at least I have been waiting since Dec 2014. What is the "at home solution" here? Please do not answer that have to send the console in because if I do I will be charged $99 and
this is $99 that Microsoft dos not need to make off of it's customers who already paid for their product. Microsoft should not squeeze more money out of me when clearly this problem is theirs. Again when will there be a Firmware update to fix this???

OzayOzay · Mar 15, 2015

Correction: waiting since DECEMBER 2013 for a fix

Mister Beep · Mar 16, 2015

Hey there OzayOzay!

Sorry to hear about the display issue!

What are the troubleshooting steps you have tried so far? Try each of the troubleshooting steps on our

Xbox 360 Display Troubleshooting page. If the issue persists after trying a different display cable and a differed TV, your console will need to be repaired. You can begin the repair process through our
Online Service center page.

I'm sorry for any inconvenience this may have caused, and I truly hope you get up and running soon!

X from 619 · Oct 31, 2018

Okay. So I have 2 xbox 360 slims at home. both the 4gb models. one I got a bigger hard drive for. the other is still 4gbs. they work fine. flawless. I just bought another xbox 360 yesterday. so I decided to just unplug the 4gb one and put this new one on
there. and the hdmi screen just stays blank. what the hey Microsoft. so I unplug it and plug the 4gb model. and that one boots up normaly thru the exact same hdmi cord and port. what just happened here. I have 3 xbox 360 and two work perfect while one doesn't
want to accept hdmi. so I use a rgby cable and it boots up thru there but it does on a black and white screen. so I try a normal white yellow and red cable and that boots up perfect. but its looking cheap o and grainy. I mean it works. but I rather use the
xbox thru hdmi where its more clear and better looking. I have 3 HDMI cables and 2 tvs and 2 other normaly working xbox to play with. any suggestions?

EggsBoxJuan

General HDCP / HDMI Handshake problems and guidelines

When a HDMI / HDCP Handshaking issue occur the easiest way to re-negotiate the handshake is to power cycle the source device or the display. Always wait 10 seconds or longer when the display or source has been power cycled for the HDMI distribution equipment
to reset hdmi handshake / timing. Some displays may also re-negotiate the handshake when swopping to another input e.g. AV1 ,AV2 or another HDMI Port (wait 10 seconds) and swopping back to correct HDMI Input via remote control. HDMI Distribution equipment
should never be powered off since it provides the path for the HDCP / HDMI Handshake between source and display. Some devices such as switches and HDMI Switches / Combo splitters also allow for HDMI handshake re-authentication by switching from one input to
another and back to the input having HDCP handshaking issues. If power cycles on the Display or Source does not prove to be effective power cycle all HDMI equipment (Source, HDMI Distribution Equipment, Receivers / Amplifiers and Displays). If HDCP errors
still occur you need a firmware upgrade to sort out the HDMI port timing / handshake issues on the source or display. Please contact your Source device, Display or Digital receiver manufacturer for a firmware upgrade and advice on hdmi handshake issues. It
is often extremely difficult to troubleshoot these issues since the HDTV supplier will blame the source supplier, will blame the digital receiver supplier, will blame the Hdmi Distribution supplier etc. etc. If going through your total home entertainment setup,
make sure all your equipment has the latest firmware.

OzayOzay

So when will there be a software update to fix this? (obviously it is not a cable or hardware issue). What is the "at home solution" here? Please do not answer that have to send the console in because if I do I will be charged $99, and this is $99 that
Microsoft does not need to make off of it's customers who already paid for their product. Microsoft should not squeeze more money out of me when clearly this problem is theirs. Again when will there be a software update to fix this? When?

OzayOzay

This is a direct email I recvd from Support (still no fix, crazy):

From: Misses Joust

Subject: Handshake Issue

G'day Ozay. Just to make sure we're talking about the same thing, are you referring to the HDCP link issue in this thread?

If so, then I'm afraid I don't have any more info than what's been shared there already. A few folks volunteered their consoles to help us investigate and we're making headway, but I don't have any solid news to share just yet. When I do, I'll be sure to
update that thread again.

Xarteenine

i had this same problem with my xbox slim i turned of my xbox one day then a few minutes later went to turn it back on and it didnt work theres nothing wrong with the t.v. all 3 hdmi ports work for my cable but none of them work for my xbox the a.v. works
and it works fine on my t.v. in my living room but it wont work in my bedroom after this happend for the first few times i turned it on and off the t.v. said "no system detected" then nothing popped up at all like it knew it was there but wouldnt display any
audio or video and like twice it did work for a min or two but it was in pink the first time then green the next.

Mister Gwyther

Hey there Macinkui! I think your post may not be coming across properly, as it reads like you connected two TVs together with an HDMI cable. Can you please try explaining your issue a little more so we can assist you? Thanks!

hdmi handshake issue