HDMI-CEC broken since last update.

translation

Good afternoon.

Please return HDMI CEC, after the last update, this function has disappeared, it is very convenient.

Thank you in advance!

xbox does not support hdmi cec, but it controls tv's via infrared, check to see if this is still setup on your console and re programme if needed.

xbox не поддерживает hdmi cec, но контролирует ТВ через ИК-порт, проверьте, все ли еще настроено на вашей консоли, и перепрограммируйте, если необходимо.

Hi x Jimity x,

Welcome to Microsoft Xbox Community Forum. Thank you for reaching out to us regarding your concern about the broken HDMI-CEC functionality on your Xbox Series X. I understand how frustrating it can be to experience issues with your device, especially when it affects your overall entertainment experience.



Based on the information you provided, it seems that the issue is related to a software bug that occurred after a system software update in August 2020. It is possible that the remote codes for your TV and receiver are missing in the Xbox Series X software, which is causing the issue.

Considering that you have tried all the possible troubleshooting needed to address the issue, I would recommend reaching out to our lXbox live support for us to further investigate the issue and for further assistance. You can reach them through these steps:

1. Go to: Contact us | Xbox Support
   
2. See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)
   
3. If not, click on it then select the correct region that you are in.
   
4. Check and confirm that you are within the available time of support under Contact times.
   
5. Click Contact us
   
6. Select the drop-down menu options that will match your concern.
   
7. On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.
   
8. On the next page, select either Chat online or Request a call option then follow or enter the needed details.
   

If still you are unable to reach our live support through those steps above, go back to this page: Contact us | Xbox Support then select the Ask a question option under Try our virtual agent section and enter this exact phrase: Talk to an agent.



Here are some articles that may also be helpful:

- How do I control other devices using HDMI-CEC? | Xbox Support

- Set up your Xbox Series X|S console | Xbox Support



Kind regards,
Marrion

Thanks
I'm mostly time poor over the next couple of days, however will be sure to request a call (online chat doesn't appear to be available to me) by the end of the week.

I don't know what anynet is, nor do I know if "HDMI control" and HDMI-CEC are the same thing, but HDMI-CEC is supported according to MS.

I believe the Xbox one/360 line should be updated to support CEC

Not happening. IR only.

Minor workaround: plug a device with CEC into your Xbox's HDMI input. When you turn it on, your CEC supported display(s) should change inputs.