¿HDD of Xbox One S broken?

Hello vicentesolis,

Thank you for your post. I understand you are looking to know how to diagnose a broken hard drive on an Xbox One. Are you experiencing any specific issues with your console that has led you to believe your hard drive has malfunctioned? Common symptoms of
a broken console are an electronic clicking sound, your Xbox One console not booting to the dashboard, or completing updates.

Please keep us updated!

Thank you for answer!

I had previusly posted this question:

https://answers.microsoft.com/en-us...ox-one-s/8d53a733-913a-40cf-8b48-3cec4510f9c4

Hope you can check it.

But yes, my console is not booting to the dashboard, only shows a black screen but without showing the green xbox logo.

the hdd of your xbox one is broken, you must replace the hdd internal, if it is on warranty contact https://support.xbox.com/en-us/

Could i take the hdd out of another xbox, put it in the broken one, then factory reset it?

Hey shipmaster, well as you know its a HDD error. It can be caused by one of two things that I'm aware of.

1, Your HDD is broken.

2, The port connecting the HDD to the console is broken.

If you remove the HDD does the console run OK?

Do you have a friend with a 360?, and if you do would they let you borrow their HDD to see if that's the issue.

If their HDD works fine then you know its your HDD that's broken. But if their HDD doesn't work either you know the console will need a repair/service.

I did this when I got this error, because I did not want to go out and buy a new HDD when that may not have been the problem.

Its something to try anyway.