Having trouble with external media device

Discus and support Having trouble with external media device in XBoX on Consoles to solve the problem; when I go to listen to music or watch a movie from my external media device on my xbox one, the xbox shuts down I never had a problem before the update... Discussion in 'XBoX on Consoles' started by kingjames7308, Feb 26, 2017.

  1. kingjames7308
    kingjames7308 Guest

    Having trouble with external media device


    when I go to listen to music or watch a movie from my external media device on my xbox one, the xbox shuts down I never had a problem before the update the consol does recognize the hard drive and it even shows the folders but when I click on one to view
    the xbox shuts off please can anyone help

    :)
     
    kingjames7308, Feb 26, 2017
    #1
  2. Mister Maka
    Mister Maka Guest
    Erró al comprar

    Heya alainisaccrow.

    Really sorry to hear about troubles with your download, are you still having troubles with this or has it cleared up for you? If you're still having issues, please let us know if you're using an external or internal storage device.
     
    Mister Maka, Feb 26, 2017
    #2
  3. Mister Maka
    Mister Maka Guest
    Hard drive vanished after Xbox update today

    Hey there!

    Sorry to hear about the storage troubles. So that we can best help out, can you clarify which Xbox console you're having trouble with and if this is an external or internal storage device? Thanks Having trouble with external media device :)
     
    Mister Maka, Feb 26, 2017
    #3
  4. XxLukeJarvisxX Win User

    How to fully purchase a game I've been playing via game pass?

    Progress is saved to your console/External device and the cloud, so no matter what media you have your progress will be saved
  5. Mister Maka Win User

    External Hard-drive causing Controller issues

    Hey there Gothemite.

    What is the make and model of the external storage device that you're having trouble with? Any possibility to test a different storage device to see if the same issue occurs?
  6. Sunk Cargo Win User

    My Series X no longer recognises my Samsung T5 external SSD for media. Help!

    Hello, I have updated to the new September 24th update but my external media device still does not work or can be detected by my Xbox Series X.
  7. M3tal Daz3 Win User

    accessories

    When you connect a compatible external storage drive, Xbox One will prompt you to format the drive and walk you through setting it up to store games and apps.

    The basic requirements for storing games and apps on an external drive are:

    Has capacity of 256 GB or more, and

    Uses USB 3.0.

    Devices that don’t meet these requirements will be treated as media storage, such as for music or video. If you have a storage device that does meet these requirements for game and app storage, you can cancel the format to use it as a media device.

    If your console doesn’t recognize your external drive, see:

    support.xbox.com/.../console-doesnt-detect-external-storage
  8. Mister Maka Win User

    Code 800705b4

    Hey there BeierEU.

    Apologies for the delay in response, are you still having troubles with this, or has the issue resolved for you? Also, are you installing the game in via an internal storage device or an external device?
Thema:

Having trouble with external media device

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