Having trouble with apps

Discus and support Having trouble with apps in XBoX Games and Apps to solve the problem; Hi was wondering if it's just my xbox or is it affecting more people. I updated my xbox one few days ago and since then I can't play Netflix, youtube,... Discussion in 'XBoX Games and Apps' started by hollz22brown, Dec 8, 2018.

  1. hollz22brown
    hollz22brown Guest

    Having trouble with apps


    Hi was wondering if it's just my xbox or is it affecting more people. I updated my xbox one few days ago and since then I can't play Netflix, youtube, or BBC I player. It just comes up with apologies our service isn't working properly at the moment. To
    check xbox live service status go to suport ect. But I did get Netflix going last night?

    :)
     
    hollz22brown, Dec 8, 2018
    #1
  2. XBF Chris J Win User

    Having trouble with apps

    Hello Hollz,

    Thank you for bringing this to our attention. I'm going to recommend a few troubleshooting steps. If you have already tried these out, please reply here with a list of all troubleshooting you have already performed.

    Try
    performing a power cycle     on your Xbox one. Also, Test out your network settings to make sure everything is running smoothly (No error codes).

    Let us know the results!
  3. hollz22brown Win User

    Having trouble with apps

    Yeah I've tryed them, everything works fine except them 3 apps, network extras is fine
  4. hollz22brown Win User

    Having trouble with apps

    I haven't got a clue what the insiders program is? I'll try factory reset now
  5. ChiefJoboo Win User

    Having trouble with apps

    Are you in the Xbox insiders program?

    If so, that could be a reason, there could be a problem with your dashboard update since they're in test phases.

    First, turn off the console and unplug it for 30 seconds to clear cache as that may fix this.

    Next, I would do a factory reset keeping games and apps (requires account redownload) like this:

    Settings > System > Console Info & Updates > Reset console > "keep games and apps".
  6. XBF Diego M Win User

    Having trouble with apps

    Hi there,

    The Insider Program is where you enroll your Xbox to test preview updates before they go live. Since the factory reset did not work, I suggest uninstalling and then re-installing the apps that are not working.

    If that doesn't help and the hard reset and power cycle did not help, then you may need to keep trying a factory reset until the apps begin to work.

    You can report problems through the Xbox Insider Hub App since this seems to have happened after your Xbox updated.

    https://support.xbox.com/xbox-one/console/xbox-insider-hub-report-a-problem
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Having trouble with apps

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