Having trouble with a preorder

Kai HODKINSON · Aug 24, 2022

Hello people I'm at a wobble hear I have recently pre ordered the new saints row game and it got released last night and I went to play it but it came up saying to play this you need to purchase this can anyone help here

:)

Francia J.

Hi Kai, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

I'm sorry for the trouble. Let's check the status of the game by signing in to https://account.microsoft.com/billing/orders. If the system was able to get the pre-order charged 10 days prior to the game releases the status should be "completed".

You may also check this link for an additional guide: https://support.xbox.com/en-US/help/subscriptio...

MrCWG1995

I preordered on the twelfth and still have not received my code either. It seems a fair amount of people are having trouble receiving codes.

IxAMxSNIPERFROG

Wrong. It was reported the day before yesterday that gamers were preordering the PS4 over the XBone on a 2:1 scale. Combine that with all the polling and customer feedback, and MS obviously knew they were in trouble. This 180 was caused directly by preorders
and customer feedback.

Cool Whip x Tu

Oh, well money was kind of tight and I was going to cancel the preorder until I got some money to spend. So if I do use the code and really preorder I will get in trouble? Because I didn't know I was going to cancel my preorder until a couple days ago and
I already used my code.

Cool Whip x Tu

I'm not trying to abuse it. Like I said I don't really have the money to buy the game so I'm going to cancel it until I have the money to re preorder. Why would I get in trouble for that?

Having trouble with a preorder