Having trouble uploading and deleting clips

Someone_who_needs_help · Apr 23, 2023

Ive been having this problem since last night where Ill try to upload a clip, it will upload and when I pull it up it’ll just say “Something went wrong Please try again later”, Also when I try deleting a clip it will look like it has been deleted but when I check captures again its still there.

:)

charlz 

The exact same thing happened to me yesterday! I've been trying to figure out the issue via reddit and here but nothing seems to work.

Someone_who_needs_he

Hi Kimmy

Do you happen to know if microsoft or xbox has made a statement about whatever is going on with captures?

Kimmy_24

Sorry about that, this seems to be an issue for a while now. I am afraid we may need to report this issue so Microsoft team will be aware, and so they can provide an immediate fix.

Please refer to https://support.xbox.com/en-US/help/account-pro....

You can also submit a report or check the server status from time to time through the link below:

https://support.xbox.com/en-US/xbox-live-status

Kimmy_24

Hi, I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

There are multiple reports regarding this so this can be a temporary issue on the server. There are no official announcements yet from Microsoft but you can also try some steps that can help us that might help:

Kindly go to your Xbox Settings. Select Network Settings > Advanced Settings. Under Change Settings select Alternate MAC Address> select Clear. Allow the console to restart when prompted then try uploading your clips again.

If that did not work, try changing your DNS. Go to Settings > Network > Advanced Settings > DNS settings > manual

Primary DNS: 8.8.8.8

Secondary DNS: 8.8.4.4

then check again.

You can also submit a report or check the server status from time to time through the link below:

https://support.xbox.com/en-US/xbox-live-status

Mister Maka

Hey there!

Sorry to see the Upload Studio trouble. To clarify, does this happen when you try to watch all clips, or is this only with your clips? If it's with your clips, try deleting some older clips t clear up space, then power cycle your Xbox One followed by recording
a new clip.

Keep us in the loop with how it goes.

Having trouble uploading and deleting clips