Having trouble resetting my Xbox parental controls can anyone help?

Hey there!

If you forgot your passcode, you'll need to reach out to Phone/Chat support. They'll be able to best help out with that.

Hey there claudenuasi!

Sorry to hear that you're dealing with this issue trying to enjoy your newly purchased console.

If you're having trouble with this parental code , you can always try the steps to reset it at

How to reset the pass code for parental controls on Xbox 360.

Give that a try and let us know how it helped or if you get hung up at any point.

Thanks!

Hello Bernadette!

Sorry to hear that you're experiencing this issue trying to reset your parental pass code.

If you're having trouble with our device support listing your information on the browser you're currently using, then I would try another.

Also, here's our support page with instructions on how to reset that so that you can review in case you have missed anything:

How to reset the pass code for parental controls on Xbox 360.

Hope this information was helpful.

Keep us posted.

Thanks and have a good one!

Hi CatRust,

Parental Control codes for Xbox 360s can be reset on our website, here's an in depth guide on how to resolve this issue:

Reset your Xbox 360s Parental Control Code.

I hope this helps!

You can reset the parental controls if you have registered your console on your account.

Just
follow the instructions here to reset the parental controls on your Xbox 360.