Having trouble receiving my messages and deleting messages

Hi!

Maybe this helps

https://beta.support.xbox.com/help/games-apps/apps-help/cant-send-messages

Hi,

One possible reason as to why you're encountering this issue is due to an Xbox Live server interruption. Before we proceed with the troubleshooting solutions, kindly visit the
Xbox Live Status page and check if there are any ongoing service alerts.

If everything is Normal, kindly run the apps troubleshooter provided on this

link. This can help resolve issues with applications downloaded from the Windows Store.

We also recommend keeping the device and the application up-to-date. Refer to the following links for the steps:

• Verify that you have the latest version of the Xbox app on Windows 10

• How to get software and driver updates for Windows 10

If the same thing occurs, kindly reset the application from the Settings menu. Resetting the app from the
Settings menu can help restore corrupted Xbox app installation files. Refer to the steps below:

1. Click Start and click Settings.
2. Select System.
3. Select Apps & features.
4. Find the Xbox app and click Advanced options.
5. Click Reset.
6. Restart your device so that the changes can take effect. Launch the Xbox app and check if the same thing occurs.

Keep us posted with the progress. We'd be glad to further assist you.

Hi whoppersk!

With regards to your xbox messages. It actually have 30 days lifespan. The system automatically deletes it. But with regards to your EA access code. If that code was from a promotion, you could actually post on this thread.

forums.xbox.com/.../4272.aspx

Just make sure to indicate from what promotion that was for so the official support can get the code for you. EA has nothing to do with the codes that was sent to our xbox message center so if you contact them, they will just direct you back to xbox support.

Hey there, whoppersk

Unfortunetly, once the messages have been deleted from your account, then there is no way to retrieve them back. You can try accessing the messages on the Xbox.com website, just in case the Xbox is not displaying them (For any reason), however it is highly
unlikely they will be visible.

What I would recommend to do is contact EA sports again, and tell them what has happened. They will be able to check on their system, if the code has been used, and possibly give you another code that you can use, and cancel the other code that was lost
in the messages. However, that is down to them.

I hope your able to get the code you have lost,

Regards,

One problem I have is I can't delete the old messages. It tells me I have new messages, but I've already read them and it continues to show I have new messages.

I might try your suggestion, but like I said, I'm having trouble deleting the messages. I assume if I remove my account and re-add it, then power cycle it would probably clear those messages though, right?

I am not part of the Preview Program.