Having trouble purchasing games.

H2O Kylo Ren · May 10, 2014

I am having trouble purchasing games I can not buy any game on my Xbox 360 gives me error. Can it be a setting that I have on my Xbox One or a diffrent issue?

:)

bowski477 · May 10, 2014

Having trouble purchasing?

Try a hard reboot of the console. Hold the power until the console turns off, unplug for 5min, plug back in and power on. Then try your purchase.

Top Ace Falcon · May 10, 2014

Having trouble purchasing...

I talked to Xbox support earlier and they told me that you can't buy 360 games through your Xbox One because that shop is just the Xbox One catalog. They told me to buy on Xbox.com but that there were issues with purchasing on the website today.

onyxishere · May 11, 2014

That depends. Please post the exact error message so we can help.

onyxishere

That depends. Please post the exact error message so we can help.

bowski477

Try a hard reboot of the console. Hold the power until the console turns off, unplug for 5min, plug back in and power on. Then try your purchase.

Top Ace Falcon

I talked to Xbox support earlier and they told me that you can't buy 360 games through your Xbox One because that shop is just the Xbox One catalog. They told me to buy on Xbox.com but that there were issues with purchasing on the website today.

Mister Quimby

Hey there AnishTheGreat02!

As Top Ace Falcon suggested above, if you would like to purchase an Xbox 360 game to play on your Xbox One console, you will need to purchase the game from xbox.com or from an Xbox 360 console. Thanks!

DarkrPhi

Does your account region match your actual region?

Foreign military bases don't count except as the local host not the country it belongs to

Foreign military bases use foreign connections

For the best experience with Xbox live your account region has to match your actual region

Having trouble purchasing games.