Having trouble playing

I have the EXACT same problem.

Played some COD: WW2 yesterday like any other day, went to check the Black Friday Sale, bought a game and after that....couldn't get to any online services within any games.

My subscriptions say I have Xbox Live Gold to last me to 11/2018, but can't play any multiplayer at any game. Just wants me to get more Gold-time.

All I can say is that removing my account and re-downloading it doesn't work (did this two times).

Xbox support pages say that the next step would be to do a factory reset on my console, which would suck because I have almost 800 GB's worth of games on my HD and just to get that all re-downloaded would take like two whole days.

Since the official Xbox support is closed (as it is on weekends...?) I guess I'm not playing any MP unless this magically works out by itself.

are the disc scratched?

the could be some dust in the disc drive. you could try to gently blow inside. like in the old SNES times ;-)

If you don't have it, you need a Gold subscription to be able to play online.

Game Pass is like Netflix for games. You get access to a library of games to play, but you do need Gold to play them online.

Game Pass Ultimate is a bundled subscription that includes both.

Hello Teddy Maseda,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





Thank you for your understanding.



Respectfully,

and I just got the same message when I tried to insert another disc