Having trouble playing games online on my xbox one

Hey buddy,

I'd reccomend having a look through this link, particularly the troubleshooting tips at the bottom. Let us know the results, and it should hopefully allow us (or the Support team) to isolate the problem

support.xbox.com/.../network-settings

Cheers

Denaz

No clue the rest went invisible.

Things you have tried: Static IP, changed settings in router,

Is UPnP Enabled? Yes/No/Unknown: Currently Yes

Do you have a NAT error? If so, what is your NAT type?: No NAT error, it is currently saying Open

Any Error Codes you encounter: None (except some in game ones)

Who is your ISP? (Internet Service Provider): TWC (roadrunner)

I have the EXACT same problem.

Played some COD: WW2 yesterday like any other day, went to check the Black Friday Sale, bought a game and after that....couldn't get to any online services within any games.

My subscriptions say I have Xbox Live Gold to last me to 11/2018, but can't play any multiplayer at any game. Just wants me to get more Gold-time.

All I can say is that removing my account and re-downloading it doesn't work (did this two times).

Xbox support pages say that the next step would be to do a factory reset on my console, which would suck because I have almost 800 GB's worth of games on my HD and just to get that all re-downloaded would take like two whole days.

Since the official Xbox support is closed (as it is on weekends...?) I guess I'm not playing any MP unless this magically works out by itself.

I have the EXACT same problem.

Played some COD: WW2 yesterday like any other day, went to check the Black Friday Sale, bought a game and after that....couldn't get to any online services within any games.

My subscriptions say I have Xbox Live Gold to last me to 11/2018, but can't play any multiplayer at any game. Just wants me to get more Gold-time.

All I can say is that removing my account and re-downloading it doesn't work (did this two times).

Xbox support pages say that the next step would be to do a factory reset on my console, which would suck because I have almost 800 GB's worth of games on my HD and just to get that all re-downloaded would take like two whole days.

Since the official Xbox support is closed (as it is on weekends...?) I guess I'm not playing any MP unless this magically works out by itself.

Aaaaand now - after removing & re-downloading my account for two times, reseting the whole console once - I noticed that my Xbox One S went straight from being Open NAT to Strict. So after making sure EVERYTHING was as they needed to be on my network connections
and such....

It just started working! On its own 0_o

It went from getting "Unavailable" NAT to Open.

Hopefully this could get your hopes up, or atleast gives some perspective on this situation.

I've heard that there can be some network connection issues with the Xbox One S sometimes, so maybe it's more to do with the hardware than with the account/subscribtions.

Hi Drew my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, check your subscription page and check the status:

https://support.xbox.com/help/subsc...ions/cancel-recurring-billing-or-subscription

The Game Pass Core subscription allows online multiplayer.

For more information on the Game Pass Core subscription: https://www.xbox.com/xbox-game-pass/core

I hope this helps.