having trouble downloading ark survival ascendant it says it's not compatible on my Xbox One s

Hi there Mark, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

It seems that the game developers never released a version of Ark Survival Ascended for Xbox One consoles, only for the new generation Xbox Series X|S consoles. It's important to note the difference between an Xbox One and an Xbox Series console.

Please be aware that the decision not to develop a game for Xbox One is entirely up to the game developers and not Xbox. Xbox provides them with the opportunity and tools to develop games for both console generations, but the decision lies with the developers.

If you want to request a refund for your game, please visit the following website:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

I appreciate your understanding, and if you have more questions, please let me know.

Greetings,
Gerardo.

Oh sorry for the confusion its ark survival ascended

Ark survival evolved also says that it is optimized for xbox series x/s but it's able to be played on my xbox one s

Its Ark Survival Ascended. It was happening prior to them releasing a major update today.

Also, when we try to enter the online server it tell that I need a online access but, the Xbox is linked and I can download gamepass games or play online on other game. It's only with Ark survival ascended