Having to pay for previously installed game.

Discus and support Having to pay for previously installed game. in XBoX Games and Apps to solve the problem; I have reinstalled Call Of Duty Modern Warfare Remastered but it now says I have to pay £35 to access it. I installed the game on a previous account... Discussion in 'XBoX Games and Apps' started by Ingram007, Sep 12, 2020.

  1. Ingram007
    Ingram007 Guest

    Having to pay for previously installed game.


    I have reinstalled Call Of Duty Modern Warfare Remastered but it now says I have to pay £35 to access it. I installed the game on a previous account but I have the game disc. Can someone please explain to me how I have the game disc and have know installed
    the game but somehow I apparently don't own it?

    :)
     
    Ingram007, Sep 12, 2020
    #1
  2. XBF Brad A Win User

    Having to pay for previously installed game.

    Hi Ingram007,

    Thanks for reaching out to the forums. We see you have a question on a game. We recommend uninstalling the previous digital version. As the license is not tied to the digital version, it is tied to the profile that made the purchase. Once uninstalled then
    reinstall from the disc and you should be able to play it with no problems.

    Thanks,

    Brad
  3. Adam Jarman Win User

    Subscription not working with family

    Ok, so after some more investigation we've found that game pass is working on the other accounts and that you can install and play games, but cloud gaming which we have previously used to run MSFS 2020 on, is only available on my account which is the one paying. Is cloud gaming supposed to be available on all accounts or just the paying one?
  4. SwordofWhedon Win User

    I can't launch Mass Effect Andromeda on Xbox Series X using the disc.. It asks me to renew EA Play. I no longer have Xbox Game Pass. I own the game on disc and should not have to register to EA Play.

    Had you installed the game previously?
  5. Boombaa Win User

    Gamertag change

    Yes you can, but as previously said, you'll have to pay for it.
  6. Janet_C Win User

    How to download and install games I have previously purchased

    Hello!

    Hope you are well. I'll be glad to assist you.

    I'm sorry you're experiencing these issues.

    If you have already identified the account where you made the purchases, you must make sure to also log in to the Microsoft Store with that same account

    Best regards!
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Having to pay for previously installed game.

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