Having to pay for previously installed game.

Ingram007 · Sep 12, 2020

I have reinstalled Call Of Duty Modern Warfare Remastered but it now says I have to pay £35 to access it. I installed the game on a previous account but I have the game disc. Can someone please explain to me how I have the game disc and have know installed
the game but somehow I apparently don't own it?

:)

XBF Brad A

Hi Ingram007,

Thanks for reaching out to the forums. We see you have a question on a game. We recommend uninstalling the previous digital version. As the license is not tied to the digital version, it is tied to the profile that made the purchase. Once uninstalled then
reinstall from the disc and you should be able to play it with no problems.

Thanks,

Brad

Adam Jarman

Ok, so after some more investigation we've found that game pass is working on the other accounts and that you can install and play games, but cloud gaming which we have previously used to run MSFS 2020 on, is only available on my account which is the one paying. Is cloud gaming supposed to be available on all accounts or just the paying one?

SwordofWhedon

Had you installed the game previously?

Boombaa

Yes you can, but as previously said, you'll have to pay for it.

Janet_C

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

If you have already identified the account where you made the purchases, you must make sure to also log in to the Microsoft Store with that same account

Best regards!

Having to pay for previously installed game.