Having startup issues

GLFan2814 · Jul 1, 2019

Since the June update, my Xbox One has been misbehaving. Generally I let the console sleep overnight. When I go to start playing next day, the console can't seem to load the game I select. I get the error message that "[game] is taking too long to load."
When I try to select Help, it won't load. When I try to look at storage to see if the console is still reading the external hard drive, the console freezes. The console will not restart from the controller. A hard reset only fixes things about half the
time. The only thing that works reliably is unplugging the console altogether, waiting 30 seconds, and plugging it back in. Then it starts up fine and I can play anything, and all the games on both the internal and external drives can be found. Am I having
an Xbox problem, or a problem with the external drive? It's a Seagate 3 TB drive and it's only a couple of years old.

:)

GLFan2814

Thanks, I'll start small until something (or nothing else) works. Much appreciated!

choppyseize

You could have a corrupted file on the external itself. You may want to try a soft reset of the console too. Just Go to settings, All settings, System, Console info, Reset keeping games and app.

I would also try clearing the MAC address and local saved games ( Don't worry you won't lose any saved stuff it's all in the cloud)

- To clear the saved data- Go to settings. All settings, System, Storage, Delete local saved games.

- To clear the MAC address just go to your network settings, click advanced network settings, alternate MAC address, select clear, then reset. Your console will restart at that point.

voodooworm

A glitch may of happened that seriously courrpted your file saves or hard drive making this happen. Serivce may be needed.

XsmkstarzX

it would appear that additional support is needed for your console, biggest thing would be to start is to see if you have a warranty for your console.

ttttubby

I just noticed that my console was receiving an update to the microsoft store. That might have been what started your problem.

Though unfortunately it doesnt solve your problem.

Having startup issues