Having some disc problems

My Xbox One refuses to read the disc when i put it in, but it doesn't even come up with the error message, it just acts like there is no disc in the tray. Occasionally, it will read the disc and boot up the game, but whenever it manages to do this, it makes
a very loud scratching/whirring noise. I've heard of the new update causing problems, but I think this is unrelated as the problem only just started today. Should note that this a day one xbox, and it's doing the same thing with blu-ray dvd's. Anyone able
to help?

:)

 

Having some problems

Hello,

Below is a link with various troubleshooting steps for you to try. Hopefully one of the solutions works for you.

Troubleshoot Xbox One Disc Errors

 

Having some problems

How do I fix my xbox one when it don't won't to take discs at all

 

Call support and get it fixed under warranty.

 

Mines been quite similar to this for a while now, keep meaning to get it repaired but dont want to part with it

 

The quality of discs have changed. They are thinner, and more brittle than they once were.

Hold your disc up towards a light and if you see a hairline crack in it. Then your disc is damaged.

Causes are the disc fits tight in the case, and when removing them they tend to stick, and brake.

Solution. Once you remove a New disc from the case. Dont put it back in it, but rather place them in sleves. This way there is less chance of developing cracks.

 

@Electro....did a bit of research. Cd standard was 1.2mm thick when they first came out back in the day. Guess what Blu Ray standards are....1.2mm thick. It hasn't changed.

 

Glad you did your research. Next question.

How brittle are they now, as compared to last decade?

 

How brittle are they now compared to back in the day? Hmm let's see, I'm comparing my Diablo: Reaper of Souls disk to my Eminem: Encore CD I got back in 2004. Guess what? They are exactly the same. I swear, this guy says the dumbest things....

 

lol You bet I do.

Tell ya what. WARNING, IF YOU TRY THIS YOU DO SO AT YOUR OWN RISK.

Take an Original Xbox Console game. Hold it with both hands, now take your thumbs and push along the center.

Did it crack?

Now try the same thing with an xbox 360, or xbox one game disc.

How much pressure did you have to exert in order to crack it?

BE HONEST!

 

The issue has something to do with the blue ray drive, possibly the laser assembly. Nothing to do with the quality of the disks. The sounds the op describes is a complete indicator that it is the blue ray drive is the problem. Do what the first gentleman
said, call support and get it repaired or your console replaced.

 

I got the same problem on August 21, 2014. I keep getting "Open Tray" and it won't read any games or DVDs.

 

I had issues with my xbox one for a little while. I ejected a game in standby mode and put in watch dogs. could not get my xbox to read watchdogs at all but would read the game that I ejected when in stand by. when it was in stand by mode the game ejected
but got sucked right back in think it had a glitch.

I messed around over and over again. I put the original game when it started and turned xbox in stand by mode. ejected game and put same game back in and when the xbox turned on I ejected that one game and watch dogs started to work again

 

If it's under warranty (they must all be, still, right?), send it in for repair/replacement. Don't wait until the last minute. The sooner you start the process, the sooner it's fixed.

 

Is it with only one game's disc or like two three or more game discs? Does it play Blu-ray discs and DVDs fine? It could be a fault with the game disc. Even tho the media used for Xbox 1 games is Blu-ray which is more durable than Xbox 360 DVD discs and
the Xbox 1 Blu-ray discs have a protective coating on them, call XBL Support. I have a Day 1 Edition console as well which is still under warranty, and have NO problems since 22 November 2013 people think the August Update has bugs like big time but not for
me. I recommend no being part of this Preview Program what peps are in. It's wise only ever have the publically available official Dashboard version which Microsoft has released. I've heard many in this Preview Program experience bugs. If it's because it gives
you a glimpse of what it will be like before release, like a beta, then OMG it is likely to have bugs.