having problems with the Microsoft Store

Hi, at the moment I see no alerts about the store itself. You might want to refer to this guide so that you can find a potential solution depending on the specific issue/error message you're getting: https://support.xbox.com/billing/prepaid-codes/prepaid-code-errors

Hope that helps!

Hey Kikin,

Thank you for responding. Just as our great ambassador Metal Daze suggested, try contacting one of our billing specialists at
Xbox Support. They have the tools to explain and solve the error you have been receiving. Cheers

For me, I've rebooted console. I've waited several days in case it was a server issue. I have no problems with Xbox live. I'm logged in and able to play online and all online functions beside the Microsoft store. I bought a game during the E3 sale, a
few days ago without issue. I'm trying to purchase a few other games but when I open any of them, all that comes up is the game trailers (after 20-30 seconds it becomes an error). I'm unable to see any game information, prices, buy option, description, reviews,
ect.

I have not tried deleting my account but I honestly shouldn't have to. I know it's not difficult but I am not 100% sure what my current password is and I don't want to be locked out from my account at the moment. I'll just not buy the games and save my
money. Perhaps it will correct itself at a later time? It worked one day but not the next. In my mind that's an Xbox problem. If they want our money they'll fix it eventually? Or not... All other services work, so I don't want to start deleting things
that will disrupt my current owned games and game play. Thank you for any help and support. If it is fixed before the sale ends, Microsoft will make a lot of money. If not, my savings account will be happier

Yes, several times I've tried the power cycle with no luck unfortunately

Hello is it giving you an option to use that balance or is it greyed out?? Are you trying via website or through console??