Having Problems with my XBox One.

I GOTYANOW · Jul 14, 2016

On my TV, it would say "no signal." My connect doesn't work. And I noticed my XBox app on my smart phone says "something went wrong when loading this section." And can't play games online. Need help.

:)

Flymonkey102 · Jul 14, 2016

Having problems with my Xbox one console

Does the console have a black screen immediately on start up? Have you tried all of the steps in

this support article?

Virus2588 · Jul 14, 2016

Having problems with my Xbox one console

Every time I try to go on my Xbox one console it doesn't work just get a black screen every time I have tried the ways around it they don't work at all can you help me

Miss Bijoux · Jul 15, 2016

Hey I GOTYANOW -

Could you provide some additional information? Have you tried a different HDMI cable? Have you ensured that your current HDMI cable is plugged into the correct port on the back of your Xbox One console? (ie plugged into the 'HDMI Out' port vs 'HDMI In' port.)
Are you able to try a different TV or monitor?

The first/easiest troubleshooting step you can try is a full power cycle of your Xbox One. Press and hold the power button on your Xbox One for 10 seconds (or until the Xbox One fully powers down) then unplug everything and wait for 5 minutes. Ensure your
Xbox One is plugged directly into the wall (not using a power strip or surge protector) then plug everything back in and turn your Xbox One on again.

Give that a try and let us know if that helps. If you encounter any error codes or messages, please provide those to us so we can try to narrow down things some more!

DepthCore7 · Jul 16, 2016

Hello can anyone help me. I have the same sort of problem out the blue my xbox would no connect to my tv i have tried a different tv and a different HDMI cable. It eventually got to the green screen once after ten mins of waiting but now it just stays on
the blank screen with no signal on the tv. When i turn my xbox one on the power comes on the power pack light is white but the power button on the console brightens up then fades and it does that continuously. It sounds like the console is trying to power
up but cant. Can anybody help.

Thanks

NinjaZombieslyr · Jul 16, 2016

I need help with my Xbox One. I tried hard resetting it but still doesn't solve the problem. The problem is that my Xbox One is connected to the Internet, according to the Network module. Yes, I tested it. I'd launch to home and see that it still has that
"Connect to Xbox Live" message and I can't even play any of my games installed because I have to be connected. I don't want to do a factory reset if possible, I don't have an external hard drive to backup my games and I don't really want to download the games
again, since it's a pain to wait for it to download. I don't know if it's my router, it works fine with other devices. It'd be a pain if I were to buy another Xbox One.

Qwertei · Oct 31, 2018

Hey there DepthCore can you boot up the console connect it to a HDMI and to a Tv and let it sit for a whole hour uninterrupted thanks. I recommend the same for you 'I GOTYANOW' if it still persists boot up the console and as soon as you think it should be
fully booted (Estimate of 2-5 Minutes) Hold the power button on it until it shuts down unplug it from the HDMI and Power supply wait an additional 5 minutes then plug it in again.

rum666

I've been having the same issues, and talking to support just tells me to do a factory reset, then in fine for a few days up to a week then same issues again. Clearly it is only a temporary fix and they cant tell you a real fix to the problem.

CursingArcher3

Let me add that my XBox was rock solid for years until recently, then little issues started creeping up, and now, probably in the span of just a couple months, the unit is totally useless.

Qwertei

Hey there DepthCore can you boot up the console connect it to a HDMI and to a Tv and let it sit for a whole hour uninterrupted thanks. I recommend the same for you 'I GOTYANOW' if it still persists boot up the console and as soon as you think it should be
fully booted (Estimate of 2-5 Minutes) Hold the power button on it until it shuts down unplug it from the HDMI and Power supply wait an additional 5 minutes then plug it in again.

NinjaZombieslyr

I need help with my Xbox One. I tried hard resetting it but still doesn't solve the problem. The problem is that my Xbox One is connected to the Internet, according to the Network module. Yes, I tested it. I'd launch to home and see that it still has that
"Connect to Xbox Live" message and I can't even play any of my games installed because I have to be connected. I don't want to do a factory reset if possible, I don't have an external hard drive to backup my games and I don't really want to download the games
again, since it's a pain to wait for it to download. I don't know if it's my router, it works fine with other devices. It'd be a pain if I were to buy another Xbox One.

DepthCore7

Hello can anyone help me. I have the same sort of problem out the blue my xbox would no connect to my tv i have tried a different tv and a different HDMI cable. It eventually got to the green screen once after ten mins of waiting but now it just stays on
the blank screen with no signal on the tv. When i turn my xbox one on the power comes on the power pack light is white but the power button on the console brightens up then fades and it does that continuously. It sounds like the console is trying to power
up but cant. Can anybody help.

Thanks

Having Problems with my XBox One.